Asking for Help in a Shop: Interactive Quizzes and Learning Resources

Question 1

You want to buy a red sweater in a medium size. What do you ask the shop assistant?

Accepted Answer

I'm looking for a red sweater in a medium size.

Answer

Do you have red sweaters in medium?

Answer

Can you show me the red sweaters in medium?

Answer

I need a red sweater.

Question 2

You want to buy a pair of shoes, but you're not sure if they have your size. What do you ask the shop assistant?

Accepted Answer

Do you have these shoes in size 6?

Answer

I'm looking for shoes in size 6.

Answer

Can I try these shoes in size 6?

Answer

Where are the shoes in size 6?

Question 3

Which of the following phrases is NOT used to express gratitude in British English?

Accepted Answer

Merci!

Answer

Cheers!

Answer

Ta!

Answer

Thank you!

Question 4

To ask a shop assistant if you can try on a specific size of shoes, you would say:

Accepted Answer

Can I try on a pair of shoes in size 6?

Answer

Do you have these shoes in a larger size?

Answer

These shoes are too small, can I get a bigger size?

Answer

I'm looking for a pair of size 6 shoes.

Question 5

To thank a shop assistant for their help, you should say:

Accepted Answer

Thank you, that's very helpful.

Answer

No problem, I'm glad I could help.

Answer

You're welcome, have a nice day.

Answer

That's okay, I'll find it myself.

Question 6

To ask a shop assistant where you can find a specific department in the store, you would say:

Accepted Answer

Where can I find the electronics department?

Answer

Do you have a map of the store?

Answer

Can you help me find a specific product?

Answer

What time do you close?

Question 7

When you can't find a specific item in the shop, the best way to ask a shop assistant for help is to say:

Accepted Answer

Excuse me, can you help me find this product?

Answer

Where can I find a member of staff?

Answer

Do you have any more of these items in stock?

Answer

Can you check if you have this in a different color?

Question 8

How should you start a conversation with a shop assistant when asking for help?

Accepted Answer

Excuse me.

Answer

Can I help you?

Answer

Do you work here?

Answer

Do you have any...?

Question 9

Which phrase would you use to ask for assistance in finding a product?

Accepted Answer

Can you help me find...?

Answer

Do you have...?

Answer

Where can I find...?

Answer

How much is the...?

Question 10

What would you say to ask about the differences between two products?

Accepted Answer

What are the differences between these two?

Answer

Which one is better?

Answer

Can you recommend one of these?

Answer

How much is this?

Question 11

Which of the following is NOT an essential skill for asking for help in a shop?

Accepted Answer

Being able to ask multiple questions in a row

Answer

Using polite language

Answer

Being clear and specific

Answer

Being able to understand the shop assistant's response

Question 12

When asking for help in a shop, what's the most appropriate way to start your request?

Accepted Answer

Excuse me, could you help me, please?

Answer

I'm looking for something here.

Answer

Can you tell me where to find the shoes?

Answer

Do you have any offers today?

Question 13

When asking for help in a shop, the most appropriate phrase to use is:

Accepted Answer

Excuse me, could you please assist me?

Answer

I need help.

Answer

Can you help?

Question 14

To express gratitude for assistance, the appropriate phrase is:

Accepted Answer

Thank you for your help.

Answer

No problem.

Answer

You're welcome.

Question 15

When asking for help in a supermarket, the question least likely to be answered by a shop assistant is:

Accepted Answer

What is the weather forecast for next week?

Answer

Where is the bread aisle?

Answer

Do you have any gluten-free options?

Question 16

When you need help in a store, the most suitable way to ask is:

Accepted Answer

Hello, could you assist me, please?

Answer

Excuse me, where is the bathroom?

Answer

Are there any discounts available today?

Question 17

Which of these options is NOT an appropriate way to inquire about a specific product in a store?

Accepted Answer

Where are the trainers located?

Answer

Could I have a look at that blue shirt, please?

Answer

Do you have any orange T-shirts in stock?

Question 18

When you're ready to pay for your items, the correct thing to say is:

Accepted Answer

I'd like to pay, please.

Answer

Can I make a purchase?

Answer

May I give you my money now?

Question 19

If you need to return an item to a shop, you should:

Accepted Answer

Take the item back to the store with the receipt.

Answer

Call the store to let them know.

Answer

Send an email to the store.

Question 20

When asking for help from a shop assistant, what is the most polite way to start your question?

Accepted Answer

Excuse me, could you please tell me where the cheese is?

Answer

Where is the cheese?

Answer

I need some cheese.

Answer

Can you help me find the cheese?

Question 21

Which item of clothing is usually sold in a shoe shop?

Accepted Answer

Shoes

Answer

Dress

Answer

Shirt

Answer

Hat

Question 22

To request a larger size of an item, you should say:

Accepted Answer

Do you have this in a bigger size?

Answer

I need a smaller size.

Answer

Can I try this on?

Answer

Where are the fitting rooms?

Question 23

When you're happy with a product, a suitable way to express your satisfaction is:

Accepted Answer

I love it!

Answer

This is terrible.

Answer

I'm very disappointed.

Answer

It's not quite what I expected.

Question 24

The most appropriate way to ask for a refund is:

Accepted Answer

I'd like to get a refund, please.

Answer

This is broken, I want my money back.

Answer

Can I exchange this?

Answer

I'm not happy with this product.

Question 25

What is the most polite way to ask for a refund?

Accepted Answer

I would like to return this and get a refund.

Answer

I'm not satisfied with this product.

Answer

Can I get my money back for this?

Answer

I need to return this.

Question 26

When you need help in a shop, which phrase should you use?

Accepted Answer

Excuse me, can you assist me?

Answer

Can I help you?

Answer

Where are the clothes?

Answer

I'm looking for a blue shirt.

Question 27

Which of these questions is NOT suitable to ask a shop assistant?

Accepted Answer

How many staff are working today?

Answer

Where can I find the fitting room?

Answer

Do you have this in a larger size?

Answer

What time do you close?

Question 28

When asking for help in a shop, which phrase would be most polite?

Accepted Answer

Excuse me, can you help me?

Answer

Can you help me? (without 'Excuse me')

Answer

I need assistance.

Answer

Hey, I need something.

Question 29

Which phrase is used to ask for a bag for your purchased items?

Accepted Answer

Could I have a bag, please?

Answer

Do you have any bags?

Answer

I'll need a bag for my items.

Answer

Could you wrap this up for me?

Question 30

What is the most polite way to ask for help in a shop?

Accepted Answer

Excuse me, can you assist me, please?

Answer

Can I have some help, please?

Answer

Hey! Help me!

Question 31

What is the most appropriate way to ask for a product recommendation?

Accepted Answer

Can you suggest a good [product type]?

Answer

What do you recommend?

Answer

Which one should I get?

Question 32

If a shop assistant offers help, how would you politely decline?

Accepted Answer

No, thank you. I'm just browsing.

Answer

I don't need assistance.

Answer

Leave me alone.

Question 33

What is the most appropriate way to thank a shop assistant for their help?

Accepted Answer

Thank you very much for your help.

Answer

Thanks.

Answer

No worries.

Question 34

When asking for help finding a specific product in a shop, the most appropriate phrase is:

Accepted Answer

Excuse me, where can I find the cheese?

Answer

Where's the cheese?

Answer

I need some cheese, please.

Answer

Can you get me the cheese?

Question 35

When asking for assistance, which approach is NOT considered polite?

Accepted Answer

Hey, you!

Answer

Excuse me, sir/madam.

Answer

Could you assist me, please?

Answer

I need some help, please.

Question 36

Which phrase is most appropriate to express gratitude for the assistance you received?

Accepted Answer

Thank you for your help.

Answer

That's okay.

Answer

You're welcome.

Answer

No problem.

Question 37

Which of the following items is NOT typically found in a clothing store?

Accepted Answer

Groceries

Answer

Shoes

Answer

Accessories

Answer

Clothes

Question 38

Which question is most appropriate for asking a shop assistant to help you find a specific product?

Accepted Answer

Excuse me, where can I find the...?

Answer

Can I have the...?

Answer

Can you find the...?

Answer

Do you have the...?

Question 39

What is the most polite way to ask a shop assistant for their attention?

Accepted Answer

Excuse me

Answer

Hey

Answer

I need some assistance

Answer

Can I get your help?

Question 40

You're looking for a specific product, but you're not sure if the shop has it in stock. Which of the following questions would be most suitable to ask a shop assistant?

Accepted Answer

Do you have any [product name] in stock?

Answer

Where can I find [product name]?

Answer

Is this product available?

Question 41

You're ready to make a purchase, but you need to know how you can pay for it. Which of the following phrases would you use to ask about payment methods?

Accepted Answer

What payment options do you accept?

Answer

Can I use my credit card?

Answer

Do you have any special offers?

Answer

How much is the total?

Question 42

You've purchased an item and need to know where to collect it. Which of the following questions would be most appropriate to ask a shop assistant?

Accepted Answer

Where can I pick up my item?

Answer

Do you offer delivery?

Answer

Can I return this item?

Answer

When will my order arrive?

Question 43

You're not satisfied with a product you've purchased and want to return it. Which of the following phrases would you use to initiate a return?

Accepted Answer

I'd like to return this item, please.

Answer

This product is damaged.

Answer

Can I get a refund?

Answer

I've changed my mind.

Question 44

You've found a product that you're interested in, but you're not sure if it's the right one for you. Which of the following phrases would you use to ask for advice from a shop assistant?

Accepted Answer

Could you recommend a product that's best for [specific need]?

Answer

I'm not sure what I need.

Answer

Which product do you think is better?

Question 45

You are looking for a specific type of shoe but can't find it. What is the best way to ask for help?

Accepted Answer

Excuse me, could you help me find a pair of running shoes?

Answer

Can I have some shoes?

Answer

Hello, I want shoes.

Question 46

You want to try on a piece of clothing. Which phrase is the most appropriate to use?

Accepted Answer

Can I try this on, please?

Answer

I want to wear this.

Answer

Give me this to try.

Question 47

You need to pay for your purchase. What is the most common way to ask for the bill?

Accepted Answer

Can I have the bill, please?

Answer

Give me the bill.

Answer

I need to pay.

Question 48

You are looking for a specific item but are unsure of the exact name. What is the best way to ask for it?

Accepted Answer

Excuse me, do you have any [describe the item]?

Answer

I need [describe the item].

Answer

Where is [describe the item]?

Question 49

You are looking for a specific brand of product. Which phrase is most appropriate to use?

Accepted Answer

Do you have [brand name] [product type]?

Answer

Where is [brand name]?

Answer

I want [brand name] [product type].

Answer

Can you show me [brand name]?

Question 50

You want to know if an item is on sale. What question should you ask?

Accepted Answer

Is this item on sale?

Answer

Is there a special offer?

Answer

Do you have any discounts?

Answer

How much is the discount?