Definition and Components of CRS: A Comprehensive Guide for Travel and Tourism Professionals

Question 1

Which of the following is a key component of a Computer Reservation System (CRS)?

Accepted Answer

Inventory management

Answer

Customer service management

Answer

Financial accounting

Answer

Marketing and advertising

Question 2

Which of the following is NOT a core component of a CRS?

Accepted Answer

Financial Management

Answer

Reservation Management

Answer

Inventory Control

Question 3

Which component is NOT considered a core element of a Computer Reservation System (CRS)?

Accepted Answer

Accounting system

Answer

Inventory management system

Answer

Passenger name record (PNR)

Answer

Booking engine

Question 4

What is the primary purpose of a Computer Reservation System (CRS)?

Accepted Answer

To facilitate the storage, management, and booking of travel-related products such as flights and hotels.

Answer

To serve as a communication channel between travel suppliers and travel agents.

Answer

To process and settle payments for travel bookings.

Question 5

What is the key distinction between a CRS and a Global Distribution System (GDS)?

Accepted Answer

A GDS is an intermediary platform that aggregates inventory from multiple CRSs, providing travel agents with a wider selection of options.

Answer

A CRS is primarily used by airlines for inventory management, while a GDS is used by travel agents for booking.

Answer

A GDS offers real-time booking capabilities, while a CRS does not.

Question 6

Which component of a CRS is responsible for storing and managing reservation data?

Accepted Answer

Database

Answer

Network

Answer

Interface

Question 7

What is the primary function of the User Interface in a CRS?

Accepted Answer

To provide a user-friendly and intuitive interface for travel agents to access, modify, and manage reservations.

Answer

To process and validate reservation requests.

Answer

To store and retrieve reservation data from the database.

Question 8

What is a significant advantage of using a GDS for travel agents?

Accepted Answer

Access to a comprehensive range of travel products and services from various suppliers, enabling them to offer diverse options to clients.

Answer

Lower booking fees compared to direct bookings with suppliers.

Answer

Exclusive access to discounted rates and promotions.

Question 9

Identify a key trend in the evolution of CRSs.

Accepted Answer

Integration with mobile technologies, allowing travel agents and travelers to access and manage reservations on smartphones and tablets.

Answer

Increased emphasis on legacy systems with limited technological advancements.

Answer

Decline in the use of graphical user interfaces in favor of command-line interfaces.

Question 10

What is a significant impact of CRSs on the travel industry?

Accepted Answer

Increased competition among travel suppliers and lower prices for consumers due to the wider availability of travel options.

Answer

Limited travel choices for consumers as CRSs prioritize bookings for large travel agencies.

Answer

Reduced efficiency in the booking process due to complex system interfaces.

Question 11

What is a recommended best practice for travel agents to ensure the accuracy and reliability of reservations made through CRSs?

Accepted Answer

Verifying and confirming reservation details with both clients and travel suppliers to minimize errors and discrepancies.

Answer

Relying solely on the CRS's automated processes without additional verification.

Answer

Making bookings only during off-peak hours to avoid potential system issues.

Question 12

Which of the following is NOT considered a key component of a Computer Reservation System (CRS)?

Accepted Answer

Travel agency

Answer

Booking engine

Answer

Pricing and availability

Answer

Inventory management

Question 13

What is the primary purpose of a CRS in the travel industry?

Accepted Answer

To manage and distribute travel inventory in real-time

Answer

To process payments for travel bookings

Answer

To provide customer support for travelers

Answer

To promote travel products and services

Question 14

How does a CRS differ from a Global Distribution System (GDS) in terms of ownership?

Accepted Answer

CRSs are typically owned by individual airlines or hotel chains, while GDSs are owned and operated by independent companies.

Answer

CRSs only handle flight bookings, while GDSs handle a broader range of travel products

Answer

CRSs are more expensive to use than GDSs

Question 15

What is the primary method used by CRSs to store and manage travel inventory?

Accepted Answer

Database

Answer

Cloud storage

Answer

API

Answer

Spreadsheet

Question 16

Which of the following is a key benefit of using a CRS for travel professionals?

Accepted Answer

Access to real-time availability and pricing information

Answer

Limited travel product options compared to direct booking

Answer

Increased customer wait times due to system complexities

Answer

Lower booking fees compared to traditional methods

Question 17

What is the primary function of a Central Reservation System (CRS) in the hospitality industry?

Accepted Answer

To manage hotel inventory and reservations efficiently

Answer

To process online payments for hotel bookings

Answer

To market hotel properties and services

Answer

To provide guest services and support

Question 18

Which of the following features is commonly found in modern, user-friendly CRSs?

Accepted Answer

Mobile optimization for convenient access on smartphones and tablets

Answer

Limited payment options, restricting customer flexibility

Answer

Infrequent software updates, resulting in outdated functionality

Answer

Legacy hardware compatibility, hindering system upgrades

Question 19

Which of the following is the primary function of a Computer Reservation System (CRS)?

Accepted Answer

To provide travel agents with the ability to access and book travel products and services.

Answer

To provide real-time flight information to airlines.

Answer

To process payments for travel bookings.

Question 20

How does a CRS differ from a Global Distribution System (GDS)?

Accepted Answer

A CRS is primarily used by travel agents, while a GDS is utilized by airlines and other travel suppliers.

Answer

A CRS is generally more expensive than a GDS.

Answer

A CRS offers a wider range of travel products than a GDS.

Question 21

Which of the following is NOT a crucial component of a CRS?

Accepted Answer

Customer Relationship Management (CRM) system.

Answer

Inventory management system.

Answer

Fare calculation engine.

Answer

Ticketing module.

Question 22

What is the primary role of the Inventory Management System (IMS) in a CRS?

Accepted Answer

To manage and maintain data related to the availability of travel products and services.

Answer

To calculate fares and rates for travel bookings.

Answer

To process and issue tickets.

Question 23

Which of the following is a notable advantage of using a CRS?

Accepted Answer

Increased efficiency and enhanced productivity for travel agents.

Answer

Lower travel costs for customers.

Answer

Reduced risk of system downtime.

Question 24

What is the function of the Fare Calculation Engine (FCE) in a CRS?

Accepted Answer

To calculate the total cost of a travel booking based on various factors.

Answer

To generate customer loyalty points.

Answer

To store and manage data on travel product availability.

Answer

To process and issue tickets.

Question 25

What is the purpose of the Ticketing Module in a CRS?

Accepted Answer

To generate and issue tickets for confirmed travel bookings.

Answer

To calculate fares and rates for travel bookings.

Answer

To manage data on travel product availability.

Answer

To track customer loyalty points.

Question 26

When selecting a CRS, which factor is of critical importance?

Accepted Answer

Compatibility with existing systems and smooth integration with business processes.

Answer

Number of travel products and services offered.

Answer

Initial cost of implementation and ongoing maintenance expenses.

Question 27

Which of the following is the best definition of a Computer Reservation System (CRS)?

Accepted Answer

A centralized technology platform utilized by travel agents to facilitate reservations for travel products and services

Answer

A distribution system that enables direct ticket sales to the general public

Answer

A software application designed specifically for automating hotel reservations

Question 28

What is a fundamental distinction between a CRS and a Global Distribution System (GDS)?

Accepted Answer

A CRS is primarily employed by travel agents, whereas a GDS serves both travel agents and the general public

Answer

A CRS exclusively handles reservations for specific airlines, while a GDS offers a more comprehensive range of options

Question 29

Within a CRS, what is the primary responsibility of an inventory management system?

Accepted Answer

To maintain real-time information on the availability of travel products and services

Answer

To handle bookings and reservations made by customers

Answer

To manage financial transactions and secure payments

Question 30

What is the purpose of a passenger name record (PNR) in a CRS?

Accepted Answer

To compile and store all relevant information pertaining to a passenger's travel itinerary

Answer

To maintain a comprehensive list of reservations made by a travel agent

Answer

To assign a unique identifier to a specific flight

Question 31

In a CRS, what is the function of a fare quote?

Accepted Answer

To provide an approximate calculation of the total cost associated with a travel itinerary

Answer

To confirm and finalize a reservation

Answer

To process payment transactions

Question 32

Which of the following is not a typical user category for a CRS?

Accepted Answer

Individual travelers

Answer

Tour operators

Answer

Travel agents

Question 33

How do CRS and GDS differ in their primary function?

Accepted Answer

CRS are used by airlines for internal operations, while GDS are utilized by travel agents to access a wide range of travel products.

Answer

CRS are more expensive than GDS.

Answer

CRS only handle flight reservations, whereas GDS manage all types of travel-related bookings.

Question 34

Which of the following is a key advantage of using a CRS?

Accepted Answer

Enhanced efficiency and time savings

Answer

Limited access to booking options

Answer

Increased frequency of booking errors

Answer

Reduced customer satisfaction

Question 35

What is the primary purpose of the inventory management module within a CRS?

Accepted Answer

Manage the availability and inventory levels of travel products

Answer

Provide assistance to customers

Answer

Process and manage bookings

Answer

Generate detailed reports

Question 36

Which of the following tasks is performed by the booking management module of a CRS?

Accepted Answer

Creating, modifying, and managing travel bookings

Answer

Managing inventory levels

Answer

Providing customer support

Answer

Generating invoices

Question 37

What is the primary function of the reporting module in a CRS?

Accepted Answer

Generate reports on sales, reservations, and other relevant business metrics

Answer

Update and maintain inventory

Answer

Manage and process bookings

Question 38

Which of the following types of travel products can be booked through a CRS?

Accepted Answer

All of the above

Answer

Hotels

Answer

Flights

Answer

Rental cars

Question 39

Which of the following is NOT a notable trend in the evolution of CRS?

Accepted Answer

Increased focus on offline capabilities

Answer

Integration with mobile devices

Answer

Adoption of cloud-based deployment models

Question 40

What is the core function of a Computer Reservation System (CRS)?

Accepted Answer

Managing flight schedules, availability, and bookings.

Answer

Processing payments for travel services.

Answer

Handling customer service inquiries.

Question 41

Which of these is NOT typically considered a component of a CRS?

Accepted Answer

Social media integration.

Answer

Reservation management module.

Answer

Inventory management module.

Answer

Customer relationship management module.

Question 42

What is the primary benefit of using a CRS for travel agents?

Accepted Answer

Real-time access to updated flight information and booking capabilities.

Answer

Reduced need for human interaction with clients.

Answer

Ability to offer exclusive travel packages.

Question 43

What is a current trend shaping the development of CRS?

Accepted Answer

Integration with Artificial Intelligence (AI) for personalized travel recommendations.

Answer

Reduced reliance on internet connectivity.

Answer

Focus on developing standalone desktop applications.

Question 44

Which type of data is primarily stored within a CRS?

Accepted Answer

Flight schedules, availability, fares, and passenger details.

Answer

Financial statements and accounting records.

Answer

Customer feedback and reviews.

Question 45

How does a CRS make the booking process easier for travel agents?

Accepted Answer

It provides immediate access to flight information, allows for quick reservations, and automates ticketing.

Answer

It allows agents to offer lower prices directly to customers.

Answer

It eliminates the need for agents to communicate with airlines.

Question 46

What is a likely future direction for CRS in the travel industry?

Accepted Answer

Continued growth and integration with new technologies like mobile apps and blockchain.

Answer

Decline due to the increasing popularity of online booking platforms.

Answer

Stagnation with limited advancements.