Problem Solving and Decision Making: Master ICT Tools for Public Services

Question 1

Which of the following ethical considerations is of paramount importance when utilizing ICT tools for decision-making in public service settings?

Accepted Answer

Ensuring data privacy and security

Answer

Prioritizing cost-effectiveness

Answer

Focusing on user-friendliness

Answer

Minimizing environmental impact

Question 2

Which set of criteria can effectively evaluate the effectiveness of an ICT-based solution for a public service problem?

Accepted Answer

Functionality, Scalability, Security, Cost-effectiveness, Timeliness

Answer

User-friendliness, Accessibility, Sustainability, Reliability

Answer

Completeness, Accuracy, Relevancy

Question 3

Identify the stage in the problem-solving process that focuses on developing and evaluating potential solutions.

Accepted Answer

Solution development

Answer

Problem identification

Answer

Data analysis

Answer

Solution implementation

Question 4

Which ICT tool is specifically designed for managing and analyzing numerical data organized in rows and columns?

Accepted Answer

Spreadsheet software

Answer

Word processing software

Answer

Database software

Answer

Presentation software

Question 5

What is the purpose of a Gantt chart?

Accepted Answer

To monitor project progress

Answer

To assess project risks

Answer

To assign resources

Answer

To estimate project expenses

Question 6

Which type of data is most suitable for analysis using a regression model?

Accepted Answer

Data that is quantitative in nature

Answer

Data that is qualitative in nature

Answer

Data that is a combination of qualitative and quantitative

Answer

Data that is categorized into groups

Question 7

Differentiate between a Local Area Network (LAN) and a Wide Area Network (WAN) in terms of their scope.

Accepted Answer

A LAN is smaller and localized, while a WAN is larger and covers a wider geographical area.

Answer

A WAN is smaller and localized, while a LAN is larger and covers a wider geographical area.

Answer

A LAN is wired, while a WAN is wireless.

Answer

A WAN is wired, while a LAN is wireless.

Question 8

In public service, what is a key ethical and legal concern when using ICT tools to handle sensitive data?

Accepted Answer

Privacy and data protection

Answer

Accuracy and validity of data

Answer

Cost-effectiveness of ICT solutions

Answer

Cybersecurity measures for ICT systems

Question 9

Which step in the problem-solving process involves identifying the underlying cause of the problem?

Accepted Answer

Problem identification

Answer

Data gathering

Answer

Solution evaluation

Answer

Solution implementation

Question 10

Which of the following ICT tools is most appropriate for data analysis and visualization?

Accepted Answer

Spreadsheet software

Answer

Word processing software

Answer

Database software

Answer

Presentation software

Question 11

Which type of decision-making model is characterized by a systematic and logical approach?

Accepted Answer

Rational model

Answer

Intuitive model

Answer

Political model

Answer

Sequential model

Question 12

Which of the following is NOT a key factor to consider when making decisions based on ICT?

Accepted Answer

Personal biases

Answer

Reliability of data

Answer

Ethical implications

Answer

Resource accessibility

Question 13

What is the primary purpose of a decision matrix?

Accepted Answer

To compare and evaluate different decision options

Answer

To prioritize tasks and allocate resources

Answer

To provide a comprehensive overview of potential outcomes

Answer

To automatically select the best possible solution

Question 14

Which of the following ICT tools is most suitable for storing and managing large datasets?

Accepted Answer

Database software

Answer

Word processing software

Answer

Spreadsheet software

Answer

Presentation software

Question 15

Which decision-making model involves relying on personal feelings and emotions?

Accepted Answer

Intuitive model

Answer

Rational model

Answer

Political model

Answer

Sequential model

Question 16

Identify the step that is NOT typically included in the problem-solving process.

Accepted Answer

Implementing the solution as the first step

Answer

Defining the problem

Answer

Analyzing the problem

Question 17

Which of the following is an advantage of utilizing ICT tools in decision-making?

Accepted Answer

Improved accuracy and reliability of data

Answer

Increased likelihood of biased outcomes

Answer

Reduced flexibility in considering different perspectives

Answer

Slower decision-making due to technological complexities

Question 18

What is the primary purpose of using heuristics in problem-solving?

Accepted Answer

Providing quick and practical shortcuts to reach solutions

Answer

Replacing the need for systematic and logical thinking

Answer

Applicable only to solving highly complex problems

Answer

Ensuring the discovery of the absolute best solution

Question 19

Which ethical consideration is of utmost importance when utilizing ICT for problem-solving?

Accepted Answer

Safeguarding the privacy and security of data involved

Answer

Prioritizing personal gain over the public good

Answer

Ignoring potential adverse effects of solutions

Answer

Using ICT tools without obtaining proper authorization

Question 20

Why is risk assessment crucial in the decision-making process?

Accepted Answer

It enables the identification and mitigation of potential negative consequences

Answer

It eliminates the need for careful consideration of options

Answer

It guarantees the avoidance of all risks in decision-making

Question 21

Which of the following is a limitation associated with the SWOT analysis technique?

Accepted Answer

Subjectivity and potential bias in evaluating factors

Answer

Inability to analyze external factors

Answer

Lack of applicability to various situations

Answer

Complexity and difficulty in understanding

Question 22

What is the primary function of a decision matrix?

Accepted Answer

Comparing multiple alternatives based on weighted criteria

Answer

Randomly generating solutions without any analysis

Answer

Determining the optimal choice without evaluating options

Question 23

Identify the key characteristics of an effective decision.

Accepted Answer

Timely, well-informed, and aligned with established goals

Answer

Made impulsively without considering consequences

Answer

Based on limited and incomplete information

Question 24

How does communication contribute to effective problem-solving and decision-making?

Accepted Answer

It facilitates the exchange of information and fosters collaboration

Answer

It diminishes the significance of logical reasoning

Answer

It restricts communication among stakeholders