Job Satisfaction and Engagement: Enhance Employee Well-being and Organizational Outcomes

Question 1

According to Herzberg's two-factor theory, which of the following is a factor that motivates employees and contributes to job satisfaction?

Accepted Answer

Recognition for achievements

Answer

Working conditions

Answer

Company policies

Answer

Supervision

Question 2

Which of the following factors has NOT been shown to consistently influence job satisfaction?

Accepted Answer

Age

Answer

Personality

Answer

Job characteristics

Answer

Work environment

Question 3

According to Herzberg's Two-Factor Theory, which of the following is NOT considered a hygiene factor?

Accepted Answer

Sense of accomplishment

Answer

Supervision

Answer

Company policies

Answer

Salary

Question 4

Which of the following is a characteristic of highly engaged employees?

Accepted Answer

Enthusiastic and passionate about their work

Answer

Easily distracted and disengaged

Answer

Indifferent and apathetic

Answer

Unmotivated and negative

Question 5

According to Hackman and Oldham's Job Characteristics Model, which factor is NOT considered a core job dimension?

Accepted Answer

Compensation

Answer

Skill variety

Answer

Task identity

Question 6

Which of the following is a potential consequence of low job satisfaction?

Accepted Answer

Absenteeism and turnover

Answer

Increased productivity and innovation

Answer

Improved customer service

Answer

Enhanced organizational reputation

Question 7

Which of the following organizational practices can promote employee engagement?

Accepted Answer

Providing opportunities for career advancement

Answer

Micromanaging employees

Answer

Ignoring employee feedback

Question 8

Which of the following is a benefit of employee engagement for organizations?

Accepted Answer

Improved employee retention

Answer

Diminished customer satisfaction

Answer

Reduced profitability

Answer

Increased workplace accidents

Question 9

Which of the following is a limitation of using employee satisfaction surveys to measure job satisfaction?

Accepted Answer

Social desirability bias

Answer

Objectivity and validity

Answer

Cost-effectiveness

Answer

Timeliness of results

Question 10

Which of the following is a key distinction between job satisfaction and employee engagement?

Accepted Answer

Job satisfaction focuses on feelings, while employee engagement involves active participation.

Answer

Job satisfaction is more important than employee engagement.

Answer

Job satisfaction and employee engagement are interchangeable terms.

Question 11

Which of the following factors can contribute to employee disengagement?

Accepted Answer

Lack of recognition and appreciation

Answer

Opportunities for growth and development

Answer

High compensation and benefits

Answer

A positive work environment

Question 12

Which of the following is a best practice for improving job satisfaction and engagement?

Accepted Answer

Creating a supportive and inclusive work environment

Answer

Focusing solely on monetary rewards

Answer

Ignoring employee feedback and concerns

Answer

Implementing a rigid and inflexible work schedule

Question 13

Which of the following is considered a significant factor influencing job satisfaction?

Accepted Answer

Recognition and appreciation

Answer

Office temperature

Answer

Hours of work

Answer

Personal appearance

Question 14

Herzberg's Two-Factor Theory classifies factors such as salary and working conditions as:

Accepted Answer

Hygiene factors that can prevent dissatisfaction but not create satisfaction

Answer

Extrinsic factors that drive motivation

Answer

Motivators that lead to intrinsic satisfaction

Answer

Intrinsic factors that are inherent to the job

Question 15

Which of the following characteristics is typically associated with engaged employees?

Accepted Answer

High levels of enthusiasm, dedication, and involvement in their work

Answer

Limited motivation and poor job performance

Answer

Low levels of job satisfaction and high turnover rates

Answer

Frequent absenteeism and low levels of productivity

Question 16

According to Maslow's hierarchy of needs, which level of needs must be largely satisfied before higher-level needs can be addressed?

Accepted Answer

Physiological and safety needs

Answer

Social and esteem needs

Answer

Self-actualization and transcendence needs

Answer

Esteem and self-actualization needs

Question 17

Which of the following methods is commonly used to evaluate employee job satisfaction?

Accepted Answer

Job satisfaction surveys

Answer

Clinical interviews

Answer

Performance appraisals

Answer

Observation studies

Question 18

How can organizations foster employee engagement?

Accepted Answer

Providing opportunities for professional development and growth

Answer

Micromanaging employees and restricting autonomy

Answer

Offering low compensation and limited benefits

Answer

Ignoring employee feedback and concerns

Question 19

Which of the following is a potential outcome of high job satisfaction?

Accepted Answer

Increased productivity and better job performance

Answer

Decreased motivation and low employee morale

Answer

Higher absenteeism and employee turnover

Answer

Poor work-life balance and increased stress levels

Question 20

What is a key difference between job satisfaction and employee engagement?

Accepted Answer

Job satisfaction focuses primarily on individual attitudes towards their job, while employee engagement encompasses a broader range of work-related attitudes and behaviors that contribute to organizational effectiveness.

Answer

Employee engagement is a measure of job performance, while job satisfaction is a measure of emotional well-being at work.

Answer

Job satisfaction is a prerequisite for employee engagement, but not vice versa.

Answer

They are interchangeable terms with no meaningful distinction.

Question 21

Which of the following is a potential limitation of self-report measures in job satisfaction research?

Accepted Answer

Potential for bias, social desirability, and response distortion

Answer

They are difficult to administer and score.

Answer

They are not suitable for all types of organizations.

Answer

They have low reliability and validity.

Question 22

In the context of job satisfaction and engagement, how can organizations leverage research findings to enhance employee outcomes?

Accepted Answer

By identifying areas for improvement and implementing appropriate interventions tailored to address those areas.

Answer

By ignoring employee feedback and solely relying on research findings.

Answer

By rewarding employees with high job satisfaction and punishing those with low job satisfaction.

Question 23

Which of the following is NOT considered a key factor influencing job satisfaction?

Accepted Answer

Age

Answer

Work environment

Answer

Compensation and benefits

Answer

Job security

Question 24

According to Herzberg's Two-Factor Theory, how do hygiene factors and motivators differ in their impact on employees?

Accepted Answer

Hygiene factors address dissatisfaction and prevent it, while motivators are responsible for creating job satisfaction.

Answer

Hygiene factors are more important than motivators for employee satisfaction.

Answer

Both hygiene factors and motivators have the same impact on employee satisfaction.

Question 25

Which of the following components is central to measuring engagement using the Utrecht Work Engagement Scale (UWES)?

Accepted Answer

Vigor, dedication, and absorption

Answer

Autonomy, competence, and relatedness

Answer

Emotional exhaustion, cynicism, and reduced personal accomplishment

Answer

Job satisfaction, motivation, and commitment

Question 26

Research suggests that job satisfaction and engagement have what type of relationship?

Accepted Answer

Positive correlation

Answer

Negative correlation

Answer

No correlation

Question 27

In the context of job satisfaction and engagement, what does the concept of 'flow' refer to?

Accepted Answer

A state of complete immersion and enjoyment in one's work, characterized by high levels of concentration and intrinsic motivation.

Answer

A sense of extreme stress and pressure associated with one's work.

Answer

A feeling of disengagement and boredom with one's work.

Question 28

Which of the following is NOT a factor that influences job satisfaction?

Accepted Answer

Job performance

Answer

Compensation and benefits

Answer

Relationships with colleagues and supervisors

Answer

Job content and responsibilities

Question 29

Which theory of motivation suggests that employees are driven by a desire for self-fulfillment and realizing their full potential?

Accepted Answer

Maslow's Hierarchy of Needs

Answer

McClelland's Achievement Motivation Theory

Answer

Herzberg's Two-Factor Theory

Answer

Vroom's Expectancy Theory

Question 30

Which of the following is a common consequence of low job satisfaction?

Accepted Answer

Increased absenteeism

Answer

Enhanced teamwork

Answer

Increased productivity

Answer

Improved customer service

Question 31

Which of these strategies is most likely to boost employee engagement?

Accepted Answer

Empowering employees with more autonomy and decision-making power

Answer

Reducing workload to a minimum

Answer

Micromanaging employees and closely monitoring their every action

Answer

Ignoring employee concerns and feedback

Question 32

What is the key difference between job satisfaction and job engagement?

Accepted Answer

Job satisfaction focuses on feelings and emotions, while job engagement relates to active participation and commitment.

Answer

Job satisfaction and job engagement are essentially the same thing.

Answer

Job satisfaction refers to behaviors, while job engagement is about feelings.

Question 33

How can management play a crucial role in fostering job satisfaction and engagement?

Accepted Answer

By providing opportunities for growth, development, and recognition of achievements.

Answer

Ignoring employee concerns and feedback.

Answer

Micromanaging employees and controlling their work processes.

Answer

Creating a negative work environment with high pressure and limited support.

Question 34

Which of the following is NOT a core factor influencing job satisfaction according to the Job Characteristics Model?

Accepted Answer

Job Security

Answer

Autonomy (independence in work)

Answer

Task Identity (seeing the whole project)

Answer

Skill Variety (using different skills)

Question 35

A company introduces a new performance-based bonus system. Which theory of job satisfaction is most relevant to understand the potential impact on employee motivation?

Accepted Answer

Expectancy Theory (effort leads to performance, which leads to rewards)

Answer

Equity Theory (fairness of rewards and contributions)

Answer

Herzberg's Two-Factor Theory (motivators and hygiene factors)

Answer

Social Comparison Theory (comparing oneself to others)

Question 36

According to Herzberg's Two-Factor Theory, which of the following is a good example of a hygiene factor?

Accepted Answer

Salary (adequate pay and benefits)

Answer

Growth (opportunities for learning and advancement)

Answer

Achievement (feeling successful in completing tasks)

Answer

Recognition (being acknowledged for accomplishments)

Question 37

An employee is highly engaged in their work and feels passionate about contributing to the company's success. What is the most likely factor driving this engagement?

Accepted Answer

High levels of perceived organizational support (feeling valued and cared for by the company)

Answer

A high salary and generous benefits package.

Answer

Limited job responsibilities and minimal involvement in decision-making.

Answer

A strong focus on individual performance and competition.

Question 38

A company implements flexible work arrangements and invests in employee development programs. These initiatives are likely to have a positive impact on:

Accepted Answer

Employee well-being and job satisfaction (creating a more supportive and rewarding work environment)

Answer

Reduced organizational productivity (lower output and performance)

Answer

Increased turnover rates (employees leaving the company)

Answer

Lower employee morale (decreased motivation and enthusiasm)

Question 39

Which of the following is NOT a common measure of job satisfaction?

Accepted Answer

The Myers-Briggs Type Indicator

Answer

The Faces Scale

Answer

The Job Descriptive Index

Answer

The Minnesota Satisfaction Questionnaire

Question 40

A company implements a new training program for employees, aiming to enhance their skills and knowledge. Which aspect of job satisfaction is most directly impacted by this initiative?

Accepted Answer

Growth and Development

Answer

Compensation

Answer

Job Security

Answer

Social Relationships

Question 41

How does employee engagement typically impact organizational performance?

Accepted Answer

Increased productivity, customer satisfaction, and retention

Answer

Limited impact on organizational outcomes

Answer

Decreased productivity and higher turnover rates

Question 42

According to research, which of the following is a strong predictor of employee engagement?

Accepted Answer

A sense of purpose and meaning in their work

Answer

A high salary

Answer

A long commute

Question 43

A company wants to improve employee engagement. Which of the following strategies is LEAST likely to be effective?

Accepted Answer

Focusing solely on individual performance metrics

Answer

Providing opportunities for career development

Answer

Encouraging employee feedback and suggestions

Answer

Promoting teamwork and collaboration

Question 44

Which of the following is NOT a factor that influences job satisfaction?

Accepted Answer

Eye color of the manager

Answer

Recognition

Answer

Compensation

Answer

Workload

Question 45

Which of the following measures job engagement?

Accepted Answer

UWES-17

Answer

MASLAQ

Answer

CPI

Answer

NEO-PI-R

Question 46

What is the relationship between job satisfaction and employee turnover?

Accepted Answer

Negative

Answer

U-shaped

Answer

No relationship

Answer

Positive

Question 47

According to Maslach's Burnout Inventory, which dimension of burnout is characterized by emotional exhaustion?

Accepted Answer

Emotional Exhaustion

Answer

Empathy Fatigue

Answer

Reduced Personal Accomplishment

Answer

Depersonalization

Question 48

Which of the following is a strategy to improve job satisfaction?

Accepted Answer

Empowering employees

Answer

Ignoring employee concerns

Answer

Offering low pay

Answer

Micromanaging

Question 49

What is the impact of job satisfaction on employee well-being?

Accepted Answer

Improved mental and physical health

Answer

Increased stress levels

Answer

None of the above

Answer

Reduced life satisfaction

Question 50

What is the distinction between job satisfaction and job engagement?

Accepted Answer

Job satisfaction focuses on feelings, while job engagement emphasizes behaviors.

Answer

Job satisfaction is permanent, while job engagement is temporary.

Answer

Job engagement is influenced by internal factors, while job satisfaction is influenced by external factors.