Service Technology: Revolutionizing Service Delivery in Economic Geography

Question 1

Which of the following is a potential drawback of utilizing service technology in service delivery?

Accepted Answer

Increased complexity

Answer

Enhanced efficiency

Answer

Improved customer service

Answer

Reduced expenses

Question 2

Which of the following is **NOT** a potential benefit of utilizing service technology in service provision?

Accepted Answer

Increased costs of operation

Answer

Reduced environmental impact

Answer

Improved customer satisfaction

Answer

Enhanced efficiency

Question 3

Identify the primary factor driving the rapid adoption of service technology within the service industry.

Accepted Answer

Growing customer demand for convenience and personalized experiences

Answer

Government regulations

Answer

Advancements in technology

Question 4

Describe how artificial intelligence (AI) contributes to the delivery of services.

Accepted Answer

It automates tasks, personalizes recommendations, and enhances customer interactions.

Answer

It increases the cost of service provision.

Answer

It eliminates the need for human employees.

Question 5

Provide an example of a service technology application within the healthcare industry.

Accepted Answer

Telemedicine (remote patient consultations)

Answer

E-commerce

Answer

Self-checkout kiosks

Answer

Online banking

Question 6

What is the primary objective of utilizing geospatial technologies in the delivery of services?

Accepted Answer

To enhance the effectiveness and accuracy of service provision

Answer

To expand access to services

Answer

To lower the cost of service delivery

Question 7

Which of the following service industries leverages mobile technologies to improve service delivery?

Accepted Answer

Healthcare

Answer

Manufacturing

Answer

Mining

Answer

Agriculture

Question 8

Which characteristic is essential to service technology?

Accepted Answer

Intangible and cannot be inventoried or stored

Answer

Always provided face-to-face

Answer

Always highly automated

Question 9

What is the impact of artificial intelligence (AI) on the service sector?

Accepted Answer

Automation of tasks, enhanced decision-making, improved customer experiences

Answer

Limited to high-tech industries

Answer

Elimination of human workers in the service industry

Question 10

How is virtual reality (VR) useful in the tourism industry?

Accepted Answer

Immersive experiences of travel destinations

Answer

Exclusively for entertainment purposes

Answer

Irrelevant to the tourism industry

Answer

Replacement for traditional travel

Question 11

Name the ethical considerations associated with service technology use.

Accepted Answer

Privacy, data security, algorithmic bias

Answer

Environmental sustainability

Answer

Cost-effectiveness and efficiency

Answer

Cultural sensitivity

Question 12

Which of the following is NOT a type of service technology commonly used in the delivery of services?

Accepted Answer

Biotechnology

Answer

Artificial intelligence

Answer

Mobile applications

Answer

Cloud computing

Question 13

What is the primary benefit of using GPS technology in the delivery of logistics services?

Accepted Answer

Improved route optimization and delivery efficiency.

Answer

Reduced fuel consumption.

Answer

Enhanced customer communication.

Question 14

What is the main purpose of using data analytics in service technology?

Accepted Answer

To gain insights from customer data and improve service delivery.

Answer

To track customer spending habits.

Answer

To personalize marketing campaigns.

Question 15

Which of the following is NOT an example of a service delivered through the internet?

Accepted Answer

Hairdressing services

Answer

Distance learning

Answer

E-commerce

Answer

Online banking

Question 16

Which of the following is a potential negative impact of the widespread adoption of service technology?

Accepted Answer

Job displacement in certain sectors.

Answer

Increased accessibility to services.

Answer

Improved customer satisfaction.

Answer

Reduced environmental impact.

Question 17

Which of these is NOT a type of service technology commonly used in the delivery of services?

Accepted Answer

Biometric authentication

Answer

Cloud computing

Answer

Geographic information systems (GIS)

Answer

Customer relationship management (CRM) software

Question 18

How does the use of online booking systems in the travel industry exemplify the impact of service technology?

Accepted Answer

Increased customer convenience and efficiency in booking travel services.

Answer

Reduced employment opportunities in travel agencies.

Answer

Increased costs for travel companies.

Question 19

What is a major challenge associated with the implementation of service technology in healthcare?

Accepted Answer

Ensuring data security and privacy for patient information.

Answer

Decreased accessibility to healthcare services.

Answer

Increased cost of medical treatment.

Question 20

Which of the following is an example of how service technology can improve customer service?

Accepted Answer

Live chat support on websites for immediate customer assistance.

Answer

Reduced availability of customer service representatives.

Answer

Increased use of automated phone menus.

Question 21

How does the use of mobile banking apps affect the financial service industry?

Accepted Answer

It allows customers to access financial services anytime, anywhere.

Answer

It eliminates the need for traditional bank branches.

Answer

It increases the cost of banking services for customers.

Question 22

Which of these is NOT a potential benefit of using service technology in education?

Accepted Answer

Reduced interaction between teachers and students.

Answer

Greater access to educational resources.

Answer

Enhanced communication and collaboration tools.

Answer

Personalized learning experiences for students.

Question 23

A company decides to use cloud computing for its data storage and applications. What is the primary benefit of this decision?

Accepted Answer

Scalability and flexibility in accessing and managing data and applications.

Answer

Increased security for sensitive data.

Answer

Reduced reliance on internet connectivity.

Question 24

What is the main difference between a CRM system and a GIS system?

Accepted Answer

CRM focuses on customer relationships, while GIS focuses on geographic data and analysis.

Answer

CRM is a software, while GIS is a hardware system.

Answer

CRM is used in retail, while GIS is used in logistics.

Question 25

A small business owner decides to implement an online appointment scheduling system. What is the most likely impact on the business?

Accepted Answer

Increased efficiency in managing appointments and reduced customer wait times.

Answer

Increased operating costs for the business.

Answer

Reduced need for customer service staff.

Question 26

Which of the following is an example of how service technology can contribute to the development of a region's economy?

Accepted Answer

Creating new job opportunities in the technology sector and supporting innovation.

Answer

Replacing traditional jobs with automated systems.

Answer

Increasing inequality in income distribution.