Negotiation and Conflict Resolution for Year 5: Improve Communication and Problem-Solving Skills

Question 1

When you're trying to work out a disagreement, it's important to:

Accepted Answer

Listen to what others have to say

Answer

Talk over everyone else

Answer

Not care about what other people think

Answer

Be rude and mean

Question 2

Which of these is NOT a step in working out a disagreement?

Accepted Answer

Blame someone else

Answer

Figure out what the problem is

Answer

Think of different ways to solve the problem

Answer

See which solution is best

Question 3

When you have a disagreement, it's best to:

Accepted Answer

Stay calm and be polite

Answer

Get angry and shout

Answer

Give up and go away

Answer

Say nasty things to the other person

Question 4

A 'fair compromise' means that:

Accepted Answer

Both people get some of what they want

Answer

One person gets everything they want

Answer

Both people don't get what they want

Answer

The person with the most power gets what they want

Question 5

When you're working out a disagreement, it's important to:

Accepted Answer

Find a solution that works for everyone

Answer

Win the argument

Answer

Make sure you get your own way

Answer

Not listen to what the other person wants

Question 6

When you have a disagreement, it's important to:

Accepted Answer

Stay calm and think clearly

Answer

Do whatever you want without thinking

Answer

Ignore the problem and hope it goes away

Answer

Spread rumours about the other person

Question 7

A 'win-win' situation is when:

Accepted Answer

Both people get some of what they want

Answer

One person gets everything they want and the other person gets nothing

Answer

One person gets everything they want and the other person loses

Answer

Both people lose

Question 8

You and your friend are having a disagreement. What's the best way to keep your friendship strong?

Accepted Answer

Talk to your friend calmly and find a solution you both like.

Answer

Ignore your friend until they say sorry.

Answer

Do whatever your friend wants, even if you don't agree.

Answer

Yell at your friend and show them who's right.

Question 9

Which of these is not a step in successful negotiation?

Accepted Answer

Threatening or demanding

Answer

Recognizing the issue

Answer

Finding common interests

Answer

Reaching an agreement

Question 10

In a conflict, a win-win solution is when

Accepted Answer

Both people get something they want

Answer

One person gets everything they want

Answer

Neither person gets anything they want

Answer

One person gets slightly more than the other

Question 11

When solving a conflict peacefully, the first thing you should do is

Accepted Answer

Identify the issue

Answer

Find a solution

Answer

Talk to the other person

Answer

Get angry

Question 12

Which of these is NOT an advantage of negotiation?

Accepted Answer

Wasting time

Answer

Finding solutions that work for everyone

Answer

Building relationships

Answer

Preventing conflicts

Question 13

True or False: It's always possible to find a solution in a negotiation that makes everyone completely happy.

Accepted Answer

False

Answer

True

Question 14

Which statement suggests you're listening and open to compromise during a negotiation?

Accepted Answer

I see your point. However,...

Answer

I'm right, and you're wrong.

Answer

It's my way or no way.

Answer

I refuse to negotiate.

Question 15

When trying to resolve a conflict, what's the first step you should take?

Accepted Answer

Listen to the other person's perspective.

Answer

Tell the other person what to do.

Answer

Ignore the other person.

Question 16

During conflict resolution, it's crucial to:

Accepted Answer

Listen to the other person's viewpoint

Answer

Focus only on your own feelings

Answer

Try to win the argument at all costs

Answer

Blame the other person

Question 17

To compromise effectively, you should:

Accepted Answer

Find a solution that satisfies both parties

Answer

Give up everything you want

Answer

Force the other person to give up everything they want

Answer

Refuse to negotiate

Question 18

When in a conflict, it's important to:

Accepted Answer

Focus on finding a solution together

Answer

Focus only on blaming the other person

Answer

Focus on winning the argument

Answer

Focus on getting your own way

Question 19

When trying to resolve a disagreement, what should you do first?

Accepted Answer

Talk to the other person and try to understand their point of view.

Answer

Say you're sorry, even if you don't think you're wrong.

Answer

Tell a teacher or grown-up you trust for help.

Answer

Ignore the situation and walk away.

Question 20

Which of these is NOT a good way to talk during a disagreement?

Accepted Answer

Being mean or demanding.

Answer

Using 'I' statements to share your feelings.

Answer

Listening to what the other person has to say.

Answer

Finding a solution that makes both people happy.

Question 21

What does it mean to 'listen actively'?

Accepted Answer

Paying attention to what the other person is saying and showing you understand.

Answer

Interrupting to share your own thoughts.

Answer

Agreeing with everything the other person says.

Answer

Ignoring what the other person is saying and thinking about something else.

Question 22

True or False: You can always find a solution that makes everyone happy when you have a disagreement.

Accepted Answer

False.

Answer

True.

Question 23

What is the most important thing to keep in mind when trying to solve a disagreement?

Accepted Answer

Finding a solution that works for both people is the goal.

Answer

You are always right.

Answer

The other person is wrong.

Answer

Never give in.

Question 24

When should you use 'I' messages in a negotiation?

Accepted Answer

When you want to express how you're feeling and what you need.

Answer

When you want to blame someone else.

Answer

When you want to interrupt the other person.

Answer

Only when you're in a formal setting.

Question 25

Which of these is NOT a key step in the negotiation process?

Accepted Answer

Ordering a pizza.

Answer

Identifying the conflict.

Answer

Brainstorming possible solutions.

Answer

Making a decision.

Question 26

How should you handle a difficult person during a negotiation?

Accepted Answer

Try to see things from their perspective and find shared interests.

Answer

Avoid them completely.

Answer

Be assertive and stand your ground.

Answer

Threaten them with consequences.

Question 27

Which of these is a fair compromise?

Accepted Answer

Both people give up something.

Answer

One person gets everything they want.

Answer

The person with the most power gets their way.

Answer

The person who cries the loudest gets what they want.

Question 28

What's the key difference between negotiation and mediation?

Accepted Answer

Negotiation involves two parties, while mediation involves a third party.

Answer

They are the same thing.

Answer

Mediation is only used in legal disputes, while negotiation can be used in any context.

Answer

Negotiation always results in a written agreement, while mediation does not.

Question 29

When starting a negotiation, what is the first thing to do?

Accepted Answer

Describe the problem clearly.

Answer

Think of possible solutions.

Answer

Agree on a solution that works for everyone.

Answer

Evaluate the solution.

Question 30

What is the most important goal of conflict resolution?

Accepted Answer

To find a solution that makes everyone happy.

Answer

To make sure one person wins the argument.

Answer

To stop arguments from happening.

Answer

To punish the person who started the argument.

Question 31

When someone is talking to you, which of these is NOT a good way to show you are listening?

Accepted Answer

Interrupt them while they are speaking.

Answer

Look at them while they talk.

Answer

Ask questions to understand their point of view.

Answer

Tell them what you think they mean.

Question 32

What is the purpose of a compromise in negotiation?

Accepted Answer

To find a solution that makes everyone a little bit happy.

Answer

To find a solution that makes everyone completely happy.

Answer

To end the argument quickly and easily.

Answer

To give up on what you originally wanted.

Question 33

Which of these is a good way to resolve a conflict peacefully?

Accepted Answer

Talking to the other person and trying to understand their point of view.

Answer

Using force.

Answer

Avoiding the other person.

Answer

Yelling at the other person.

Question 34

What is the job of a mediator in conflict resolution?

Accepted Answer

To help the people involved find a solution that works for everyone.

Answer

To take sides in the argument.

Answer

To punish the person who started the argument.

Answer

To decide who wins the argument.

Question 35

How do you know when a negotiation has been successful?

Accepted Answer

Both people are happy with the outcome.

Answer

One person gets everything they wanted.

Answer

The negotiation ends quickly.

Answer

The people involved agree to disagree.

Question 36

What is the most important thing to remember when negotiating?

Accepted Answer

To be fair and respectful.

Answer

To be aggressive and get what you want.

Answer

To win at all costs.

Answer

To avoid arguments.

Question 37

How can negotiation skills be helpful when trying to convince someone to support a cause you care about?

Accepted Answer

By finding areas of agreement and working together to reach a solution that satisfies both parties.

Answer

By arguing loudly and trying to force your opinion on others.

Answer

By avoiding the issue and hoping it will go away on its own.

Answer

By threatening or intimidating others into doing what you want.

Question 38

If you disagree with someone, what's the best way to talk to them?

Accepted Answer

Be kind and listen to their ideas, even if you don't agree.

Answer

Try to win the argument, even if it means being unfair.

Answer

Try to scare them into doing what you want.

Answer

Never change your mind, even if they have good points.

Question 39

Which of these is NOT a helpful strategy for successful negotiation?

Accepted Answer

Being aggressive and demanding

Answer

Being prepared

Answer

Listening to others

Answer

Finding ways to compromise

Question 40

What's a good thing to do when negotiating?

Accepted Answer

Meet in the middle.

Answer

Always get your own way.

Answer

Never give up.

Answer

Lie to the other person.

Question 41

When trying to resolve a conflict, which of the following is NOT a recommended step?

Accepted Answer

Waiting for the problem to become more serious

Answer

Being willing to compromise

Answer

Brainstorming possible solutions

Answer

Listening to the other person's perspective

Question 42

When trying to resolve a conflict, it is important to:

Accepted Answer

Listen actively to understand the other person's point of view.

Answer

Get angry and try to force your solution on the other person.

Answer

Be quick to blame the other person and avoid listening to their side of the story.

Question 43

A 'win-win' solution in a conflict is when:

Accepted Answer

Both parties involved agree to a solution that meets their needs.

Answer

One person gets everything they want and the other person gets nothing.

Answer

The conflict gets worse and both parties end up upset.

Question 44

Which of the following is an important quality for effective negotiation?

Accepted Answer

Empathy

Answer

Super strength

Answer

Super speed

Answer

Mind-reading

Question 45

When should you compromise during a negotiation?

Accepted Answer

When it enables you to find a solution that works for both parties.

Answer

Never.

Answer

Always.

Question 46

The first step in resolving a conflict peacefully is to:

Accepted Answer

Identify the problem and what is causing the disagreement.

Answer

Shout at the other person and demand they listen to you.

Answer

Run away and hide.

Answer

Blame the other person and refuse to listen to their side of the story.

Question 47

An important factor to consider when negotiating is:

Accepted Answer

The concerns and needs of all parties involved.

Answer

The weather

Answer

Your own needs and wants

Answer

Who is the loudest.

Question 48

A strategy for reducing conflict in the classroom is:

Accepted Answer

Setting clear rules and expectations for behavior.

Answer

Ignoring conflicts and hoping they will go away.

Answer

Punishing students who start conflicts without understanding why they started the conflict.

Question 49

The main goal of negotiation is:

Accepted Answer

To find a solution that is fair and acceptable to everyone involved.

Answer

To always get what you want, no matter what.

Answer

To avoid conflict at all costs, even if it means sacrificing what you want.

Question 50

During a negotiation, what skill is essential for understanding the other person's perspective?

Accepted Answer

Active listening

Answer

Interrupting to make your point

Answer

Speaking rapidly and forcefully

Answer

Maintaining eye contact even when uninterested

Question 51

When trying to resolve a disagreement peacefully, what should be the first step?

Accepted Answer

Identify the issue clearly

Answer

Ignore the disagreement and hope it goes away

Answer

Accuse the other person of being wrong

Answer

Use physical force to assert your view

Question 52

Which technique can be used to find common ground and reach a solution that satisfies both parties?

Accepted Answer

Brainstorming ideas together

Answer

Holding a vote to determine the outcome

Answer

Insisting on your own way and refusing to budge

Answer

Ignoring the other person's suggestions

Question 53

In conflict resolution, what is the primary role of a mediator?

Accepted Answer

To assist communication and help parties find a mutually acceptable solution

Answer

To take sides and blame one party

Answer

To make decisions for the parties involved

Question 54

When resolving conflicts peacefully, which of the following is NOT a potential benefit?

Accepted Answer

Increased tension and hard feelings

Answer

Fairer outcomes for all

Answer

Improved relationships

Answer

Reduced stress and anxiety

Question 55

What is the definition of a compromise in the context of negotiation?

Accepted Answer

A solution that addresses the needs of both parties as much as possible

Answer

A solution that is forced upon both parties against their will

Answer

A solution that only benefits one party

Question 56

Which of the following is an example of a conflict that can be successfully resolved through negotiation?

Accepted Answer

A disagreement about sharing toys

Answer

A personal tragedy

Answer

A devastating earthquake

Answer

A major war between two countries

Question 57

After resolving a conflict, what is an important step to take?

Accepted Answer

Reflect on the experience and learn from it

Answer

Blame the other person and hold a grudge

Answer

Forget about the conflict and move on without thinking about it

Question 58

Which behavior is a sign that a conflict is becoming more intense?

Accepted Answer

Increased anger and hostility

Answer

Willingness to find a compromise

Answer

Active listening

Answer

Calm and rational discussion

Question 59

When faced with a disagreement, what is the most effective way to approach it?

Accepted Answer

Communicating respectfully, listening attentively, and seeking mutually acceptable solutions

Answer

Ignoring the disagreement and hoping it will disappear

Answer

Shouting, name-calling, and insulting the other person