Using ICT to Support Communication: Enhance Your Communication Skills

Question 1

Which of these is NOT a type of digital communication?

Accepted Answer

Postal mail

Answer

Email

Answer

Social media

Answer

Video call

Question 2

Which app could you use to have a video call with a friend who lives far away?

Accepted Answer

Facebook Messenger

Answer

Microsoft Word

Answer

Google Maps

Answer

Apple Notes

Question 3

What is a good way to communicate with someone in an instant messaging conversation?

Accepted Answer

Use emojis or GIFs to show how you feel

Answer

Use formal language

Answer

Send long, detailed messages

Answer

Type in all caps

Question 4

Which of these is NOT an advantage of using ICT in communication?

Accepted Answer

Reduced security

Answer

Increased efficiency

Answer

Wider reach

Answer

Improved accessibility

Question 5

What is the difference between real-time and non-real-time communication?

Accepted Answer

Real-time communication happens right away, while non-real-time communication does not.

Answer

Non-real-time communication happens right away, while real-time communication does not.

Answer

They both happen right away.

Answer

They both do not happen right away.

Question 6

Which of the following is NOT a form of online communication?

Accepted Answer

Talking to someone in person

Answer

Social media

Answer

Email

Answer

Video conferencing

Question 7

What type of communication involves real-time messaging over the internet?

Accepted Answer

Instant messaging

Answer

Email

Answer

Video conferencing

Answer

Social media

Question 8

When sending an email to a teacher, you should use:

Accepted Answer

Formal language and a respectful tone

Answer

Casual language and emojis

Answer

Humour and sarcasm

Answer

Capital letters throughout the email

Question 9

Which of these is NOT a guideline for effective email communication?

Accepted Answer

Include lots of details and attachments

Answer

Use clear and simple language

Answer

Keep emails short and to the point

Answer

Proofread and check for errors before sending

Question 10

What is NOT an advantage of using ICT for communication?

Accepted Answer

It reduces the need for personal contact.

Answer

It's faster and more convenient than traditional methods.

Answer

It allows communication with people in different locations.

Answer

It can be used for both personal and professional purposes.

Question 11

Why do we use hyperlinks in an email?

Accepted Answer

To connect to other websites or documents

Answer

To add images or videos to the email.

Answer

To change the font or color of the text

Answer

To send the email to multiple recipients

Question 12

How should you end a formal email?

Accepted Answer

Sincerely

Answer

Thanks

Answer

Best

Answer

Cheers

Question 13

What's the purpose of a subject line in an email?

Accepted Answer

To provide a brief summary of the email's content.

Answer

To make the email look more professional.

Answer

To ensure that the email is delivered to the correct address.

Answer

To add emphasis to the email's content.

Question 14

For a quick question to classmates about homework, which ICT tool is best?

Accepted Answer

Instant messaging

Answer

Email

Answer

Video call

Question 15

What is a possible downside of using ICT tools for communication?

Accepted Answer

Increased risk of misunderstandings

Answer

Faster and more efficient communication

Answer

Easier access and convenience

Answer

Lower costs than traditional methods

Question 16

In an email, what is the main purpose of the subject line?

Accepted Answer

To briefly state the main topic of the email

Answer

To formally greet the recipient

Answer

To add extra information to the email

Answer

To say goodbye to the recipient

Question 17

What is a key benefit of using instant messaging for communication?

Accepted Answer

Communication happens in real time

Answer

Files can be shared easily

Answer

Formal and professional tone is encouraged

Answer

It is the best option for large group discussions

Question 18

During a video conference, what is the webcam mainly used for?

Accepted Answer

To show live video of the user

Answer

To record audio

Answer

To share presentations

Answer

To send text messages

Question 19

What is the key difference between a public and a private chat room?

Accepted Answer

Public chat rooms are open to everyone, while private chat rooms are only accessible to invited members.

Answer

Public chat rooms are used for formal discussions, while private chat rooms are for informal conversations.

Answer

Public chat rooms are moderated by a host, while private chat rooms are not.

Answer

Private chat rooms are more secure than public chat rooms.

Question 20

What is the most effective way to handle a conflict in an online chat room?

Accepted Answer

Seek help from a moderator or another adult

Answer

Leave the chat room and avoid the person

Answer

Use aggressive language to make your point

Answer

Ignore the conflict and hope it goes away

Question 21

The main difference between the CC and BCC fields in an email is that:

Accepted Answer

People in the CC field can see each other's email addresses, while people in the BCC field cannot.

Answer

CC stands for 'carbon copy' and BCC stands for 'blind carbon copy'.

Answer

People in the BCC field can reply to the email, while people in the CC field cannot.

Answer

There is no difference between the CC and BCC fields.

Question 22

Netiquette refers to:

Accepted Answer

A set of rules for appropriate behavior online.

Answer

A type of computer virus.

Answer

A tool for creating websites.

Answer

A type of social media.

Question 23

A spam filter primarily helps you:

Accepted Answer

Prevent unwanted emails from reaching your inbox.

Answer

Scan emails for viruses.

Answer

Organize emails into different folders.

Answer

Block emails from specific senders.

Question 24

To share sensitive information online securely, it's best to use a:

Accepted Answer

Secure file-sharing service.

Answer

Public Wi-Fi network.

Answer

Simple email without a password.

Answer

Social media post.

Question 25

The primary purpose of a web browser is to:

Accepted Answer

Allow you to access and view websites.

Answer

Store your personal information.

Answer

Protect your computer from viruses.

Answer

Send and receive emails.

Question 26

Which of the following is NOT a benefit of using email?

Accepted Answer

It provides a way to send instant responses

Answer

It is quick and convenient

Answer

It allows you to include attachments

Answer

It creates a permanent record of your conversation

Question 27

Which tool would you use to have a live video chat with someone who is not physically present?

Accepted Answer

Video conferencing

Answer

Email

Answer

Instant messaging

Answer

Social media

Question 28

What is the purpose of the BCC field in an email?

Accepted Answer

To send a copy of the email to multiple recipients without revealing their email addresses to each other

Answer

To encrypt the email content so that only the intended recipients can read it

Answer

To set up an out-of-office reply when you are away

Answer

To attach large files to the email

Question 29

When is instant messaging more appropriate than email?

Accepted Answer

When a quick response is needed

Answer

When discussing sensitive information

Answer

When sending large files

Answer

When communicating with someone in a different time zone

Question 30

Which of the following is a unique feature of video conferencing that is not available in instant messaging?

Accepted Answer

Live video and audio

Answer

Screen sharing

Answer

File transfer

Answer

Text chat

Question 31

What is the best way to avoid misunderstandings when communicating using ICT?

Accepted Answer

Use clear and concise language

Answer

Use emojis and abbreviations

Answer

Use multiple communication channels

Answer

Assume that the reader will understand your intentions without any clarification

Question 32

What should you include in the subject line of an email?

Accepted Answer

A brief summary of the email's purpose

Answer

Your own name

Answer

The recipient's name

Answer

A list of attachments

Question 33

What's most important when choosing a communication tool for a specific purpose?

Accepted Answer

Whether the tool is suitable for what you need

Answer

How much the tool costs

Answer

How popular the tool is

Answer

How easy the tool is to use

Question 34

To make an email's purpose clear, what should be included in the subject line?

Accepted Answer

A short description of what the email is about

Answer

Your name and the receiver's name

Answer

The date and time the email was sent

Answer

A happy face emoji

Question 35

Which of the following is NOT a good practice when using ICT for communication?

Accepted Answer

Sharing personal information without permission

Answer

Using polite language

Answer

Considering your audience

Answer

Checking messages for errors before sending

Question 36

Which of these is the correct format for an email address?

Accepted Answer

username@example.com

Answer

username@example

Answer

example.com

Answer

usernameexample.com

Question 37

What is the purpose of using a video conferencing platform?

Accepted Answer

To talk to multiple people in different places at once

Answer

To send and receive emails

Answer

To share and work on documents together online

Answer

To connect with friends on social media

Question 38

What is a good way to start a professional email?

Accepted Answer

Hi [recipient's name],

Answer

Hey [recipient's name],

Answer

To whom it may concern,

Answer

Yo, [recipient's name],

Question 39

What is the difference between BCC and CC in email?

Accepted Answer

BCC hides the recipients' email addresses from each other, while CC shows them.

Answer

CC hides the recipients' email addresses from each other, while BCC shows them.

Answer

BCC lets you send an email to many people at once, while CC only lets you send to one.

Answer

CC lets you send an email to many people at once, while BCC only lets you send to one.

Question 40

When writing an email to a teacher, what is the most appropriate way to address them?

Accepted Answer

Dear Mr./Ms. [Teacher's name]

Answer

Hello [Teacher's name]

Answer

To whom it may concern

Answer

Dear Teacher

Question 41

Which of the following is NOT a benefit of email?

Accepted Answer

Needs both users to be online at the same time

Answer

Quick and convenient

Answer

Can send large files

Answer

Easy to track conversations

Question 42

What is instant messaging mainly used for?

Accepted Answer

Sending short, quick messages

Answer

Saving important documents safely

Answer

Having video calls

Answer

Sending large files

Question 43

Which of these is NOT good video conferencing etiquette?

Accepted Answer

Ignoring other people in the call

Answer

Testing your equipment first

Answer

Muting your microphone when not speaking

Answer

Wearing appropriate clothing

Question 44

Which of the following is NOT a type of ICT used for communication?

Accepted Answer

Internet banking

Answer

Email

Answer

Text messaging

Answer

Video conferencing

Question 45

What is the main purpose of the subject line in an email?

Accepted Answer

To provide a brief summary of the email's content

Answer

To indicate the sender of the email

Answer

To specify the date and time the email was sent

Answer

To attach a file to the email

Question 46

What does the acronym VoIP stand for?

Accepted Answer

Voice over Internet Protocol

Answer

Video over Internet Protocol

Answer

Virtual over Internet Protocol

Answer

Vibrant over Internet Protocol

Question 47

What is the most appropriate response to cyberbullying?

Accepted Answer

Tell a trusted adult

Answer

Respond with anger

Answer

Ignore it and hope it goes away

Answer

Send hurtful messages back

Question 48

Which of the following is NOT an example of an ICT tool for communication?

Accepted Answer

Spreadsheet

Answer

Email

Answer

Instant messaging

Answer

Video conferencing

Question 49

When writing an email, which of the following is the most appropriate greeting for a formal email to someone you don't know?

Accepted Answer

Dear [Recipient name],

Answer

Hi there!

Answer

Greetings!

Answer

Hello [Recipient name],

Question 50

What is the difference between instant messaging and email?

Accepted Answer

Instant messaging allows for real-time communication, while email does not.

Answer

Instant messaging is used for formal communication, while email is used for informal communication.

Answer

Email is used for formal communication, while instant messaging is used for informal communication.

Answer

Email allows for real-time communication, while instant messaging does not.

Question 51

Which of the following is NOT a good practice for video conferencing?

Accepted Answer

Eating during the call

Answer

Dressing appropriately

Answer

Minimizing background noise

Answer

Using a high-quality webcam

Question 52

What is the purpose of using metadata in an email?

Accepted Answer

To provide extra information about the email's contents

Answer

To make the email look better

Answer

To make sure the email gets to the right person

Answer

To stop the email from being called spam

Question 53

Which of these file types is usually used to share videos online?

Accepted Answer

MP4

Answer

JPEG

Answer

PNG

Answer

DOC

Question 54

In online messaging, what does the term 'AFK' stand for?

Accepted Answer

Away From Keyboard

Answer

Away For Keeps

Answer

Active From Keyboard

Answer

Always For Keeps

Question 55

Which of these is NOT a possible ethical issue related to ICT communication?

Accepted Answer

Improving communication

Answer

Cyberbullying

Answer

Identity theft

Answer

Data protection

Question 56

What is the purpose of a file compression tool?

Accepted Answer

To make files smaller and easier to store and send

Answer

To make files bigger and easier to see

Answer

To make files more secure and private

Answer

To make files look nicer

Question 57

Which of the following is NOT a possible format for video conferencing?

Accepted Answer

Text-based and audio only

Answer

One-to-one

Answer

One-to-many

Answer

Many-to-many

Question 58

What is the purpose of adding a subject line to an email?

Accepted Answer

To give a brief overview of the email's content

Answer

To indicate the sender's identity

Answer

To specify the level of importance

Answer

To include contact details

Question 59

What should you always try to include in the subject line of an email?

Accepted Answer

A brief summary of your message

Answer

Your name

Answer

The recipient's name

Answer

A request for a reply

Question 60

What is a good 'netiquette' practice when sending an instant message?

Accepted Answer

Keep messages short and to the point

Answer

Use lots of abbreviations and slang

Answer

Send multiple messages in a row quickly

Answer

Include attachments in every message

Question 61

What is the main purpose of video conferencing?

Accepted Answer

To communicate with people who are in different locations

Answer

To record and share videos

Answer

To send emails and instant messages

Answer

To play online games

Question 62

What should you do if you receive an email from an unknown sender?

Accepted Answer

Delete the email without opening it

Answer

Open the email immediately

Answer

Forward the email to a trusted adult

Answer

Reply to the email and ask who they are

Question 63

What is the primary purpose of using instant messaging?

Accepted Answer

To have real-time conversations

Answer

To send formal messages to multiple people

Answer

To share large video files

Answer

To conduct video conferences

Question 64

Which of these files CANNOT be attached to an email?

Accepted Answer

Websites

Answer

Documents

Answer

Images

Answer

Videos