Operations Management Concepts: Master Production and Service Delivery

Question 1

The concept of breaking down a production process into specialized tasks is known as:

Accepted Answer

Job specialization

Answer

Job enlargement

Answer

Process optimization

Answer

Work measurement

Question 2

The process of setting performance standards and measuring actual performance against those standards is known as:

Accepted Answer

Performance evaluation

Answer

Benchmarking

Answer

Quality control

Answer

Continuous improvement

Question 3

Which of the following is NOT a key performance indicator (KPI) specifically used in operations management?

Accepted Answer

Profit margin

Answer

Cost-per-unit produced

Answer

Lead time

Question 4

Which of the following is NOT a primary goal of operations management?

Accepted Answer

Protecting the environment

Answer

Maximizing profit

Answer

Minimizing costs

Answer

Enhancing customer satisfaction

Question 5

Which of the following is NOT a primary goal of operations management?

Accepted Answer

Promoting innovation

Answer

Optimizing production and service delivery

Answer

Maximizing customer satisfaction

Answer

Minimizing costs and waste

Question 6

What is the primary purpose of process design in operations management?

Accepted Answer

To map out the steps necessary to create a product or service

Answer

To minimize production inefficiencies

Answer

To ensure quality standards are met

Answer

To reduce inventory levels

Question 7

What is the EOQ (Economic Order Quantity) formula used to determine?

Accepted Answer

The optimal quantity of inventory to order to minimize total inventory costs

Answer

The lead time for inventory orders

Answer

The holding costs of inventory

Answer

Safety stock levels

Question 8

Which quality management system focuses on continuous improvement?

Accepted Answer

Six Sigma

Answer

ISO 9001

Answer

ISO 14001

Answer

Lean Manufacturing

Question 9

Which of the following is NOT a potential benefit of automation in operations management?

Accepted Answer

Increased flexibility

Answer

Increased productivity

Answer

Improved quality

Answer

Reduced costs

Question 10

What is the main objective of lean manufacturing?

Accepted Answer

To eliminate waste and improve efficiency

Answer

To increase production volume

Answer

To reduce inventory levels

Answer

To improve customer service

Question 11

Which of the following is NOT a primary objective of capacity planning?

Accepted Answer

Maximizing quality

Answer

Balancing supply and demand

Answer

Minimizing costs

Answer

Improving customer satisfaction

Question 12

Which fundamental principle of Six Sigma aims to eliminate defects and improve quality?

Accepted Answer

DMAIC

Answer

5S

Answer

Kaizen

Answer

TQM

Question 13

What is the main objective of capacity planning in operations management?

Accepted Answer

To align production capacity with demand

Answer

To minimize production costs

Answer

To increase inventory levels

Answer

To improve customer satisfaction

Question 14

Which inventory management technique prioritizes reducing inventory levels and waste?

Accepted Answer

Just-in-time (JIT)

Answer

Economic Order Quantity (EOQ)

Answer

Materials Requirement Planning (MRP)

Answer

First-in, First-out (FIFO)

Question 15

What is the primary purpose of process design in operations management?

Accepted Answer

To optimize the flow of materials and resources

Answer

To minimize production lead times

Answer

To increase production capacity

Answer

To improve product quality

Question 16

Which of the following is NOT a characteristic of a lean manufacturing system?

Accepted Answer

Large batch sizes

Answer

Reduced waste

Answer

Continuous improvement

Answer

Employee involvement

Question 17

What is the main objective of aggregate planning?

Accepted Answer

To develop a high-level production plan

Answer

To optimize inventory levels

Answer

To schedule specific tasks

Answer

To forecast demand

Question 18

Which of the following techniques involves continuous monitoring of processes to identify and eliminate inefficiencies?

Accepted Answer

Statistical process control (SPC)

Answer

Value stream mapping

Answer

Benchmarking

Answer

Total quality management (TQM)

Question 19

What is the primary responsibility of the quality control department in operations management?

Accepted Answer

To ensure adherence to quality standards

Answer

To develop new products

Answer

To reduce production costs

Answer

To train employees

Question 20

Which of the following is NOT a type of production system?

Accepted Answer

Flexible production

Answer

Job production

Answer

Batch production

Answer

Continuous production

Question 21

What is the primary objective of capacity planning?

Accepted Answer

To ensure adequate capacity to meet demand

Answer

To reduce production costs

Answer

To enhance product quality

Answer

To increase customer satisfaction

Question 22

Which inventory management technique is designed to minimize total inventory costs?

Accepted Answer

Economic Order Quantity (EOQ)

Answer

Just-in-Time (JIT)

Answer

Materials Requirement Planning (MRP)

Answer

First-In, First-Out (FIFO)

Question 23

What is the primary function of quality management in operations?

Accepted Answer

To ensure that products and services meet customer requirements

Answer

To reduce costs

Answer

To improve operational efficiency

Answer

To enhance the customer experience

Question 24

What is the main advantage of using a Gantt chart?

Accepted Answer

Scheduling and tracking tasks

Answer

Identifying bottlenecks

Answer

Allocating resources

Answer

Measuring productivity

Question 25

What is the overarching goal of Total Quality Management (TQM)?

Accepted Answer

To achieve customer satisfaction through continuous improvement

Answer

To minimize operating costs

Answer

To enhance operational efficiency

Answer

To improve employee engagement

Question 26

What is the primary aim of process design?

Accepted Answer

Establishing a workflow that minimizes waste and maximizes efficiency

Answer

Reducing production expenses

Answer

Boosting employee morale

Answer

Enhancing product quality

Question 27

What distinguishes push production systems from pull production systems?

Accepted Answer

Push systems rely on demand forecasts, while pull systems respond to actual customer demand

Answer

Pull systems are more efficient, while push systems are more cost-effective

Answer

Push systems are used for high-volume production, while pull systems are used for low-volume production

Answer

There is no difference between push and pull production systems

Question 28

Which of the following is NOT a key principle of operations management?

Accepted Answer

Affordability

Answer

Efficiency

Answer

Effectiveness

Answer

Flexibility

Question 29

What is the primary goal of process design in operations management?

Accepted Answer

To optimize the flow of resources

Answer

To determine equipment requirements

Answer

To minimize inventory levels

Answer

To ensure product quality

Question 30

What is the primary objective of inventory management?

Accepted Answer

To minimize inventory costs while meeting demand

Answer

To eliminate stockouts

Answer

To maximize inventory levels

Answer

To improve customer service

Question 31

Which of the following is a tool commonly used in quality control?

Accepted Answer

Statistical process control

Answer

Gantt charts

Answer

Flowcharts

Answer

PERT charts

Question 32

What is a key distinction between production systems and service systems?

Accepted Answer

Production systems produce tangible goods, while service systems provide intangible services

Answer

Production systems require higher levels of customer interaction than service systems

Answer

Service systems are more automated than production systems

Answer

Service systems are less likely to be impacted by external factors

Question 33

What is the primary function of operations management within a business?

Accepted Answer

To optimize the production and delivery of goods and services

Answer

To ensure the business meets its sales goals

Answer

To handle day-to-day operational tasks

Answer

To develop new products and services

Question 34

What is the main difference between process efficiency and process effectiveness?

Accepted Answer

Efficiency focuses on completing tasks correctly, while effectiveness focuses on achieving desired outcomes

Answer

Efficiency measures the input of a process, while effectiveness measures the output

Answer

Efficiency is always more important than effectiveness

Answer

Effectiveness is always more important than efficiency

Question 35

Which of the following is NOT a core concept of operations management?

Accepted Answer

Financial management

Answer

Production and operations management

Answer

Capacity planning

Answer

Process design

Question 36

The process of transforming raw materials into finished products or services is known as:

Accepted Answer

Production

Answer

Distribution

Answer

Procurement

Answer

Marketing

Question 37

The process of determining the optimal level of production to meet fluctuating demand is known as:

Accepted Answer

Capacity planning

Answer

Inventory control

Answer

Quality control

Answer

Demand forecasting

Question 38

The process of ensuring that products or services consistently meet established standards is known as:

Accepted Answer

Quality management

Answer

Operations planning

Answer

Customer service

Answer

Process improvement

Question 39

The Just-in-Time (JIT) approach in operations management primarily aims to:

Accepted Answer

Reduce waste

Answer

Increase customer satisfaction

Answer

Improve product quality

Answer

Increase production quantity

Question 40

Which of the following is not a primary function of operations management?

Accepted Answer

Marketing and sales

Answer

Production and operations

Answer

Process design

Answer

Quality control

Question 41

Which process design layout is characterized by products remaining stationary at a workstation, while workers or equipment move around the product?

Accepted Answer

Fixed-position layout

Answer

Cellular manufacturing

Answer

Job shop

Answer

Assembly line

Question 42

What is the main goal of capacity planning?

Accepted Answer

To ensure that the organization has the resources to meet expected demand without over- or under-producing.

Answer

To improve product quality

Answer

To minimize production costs

Question 43

Which inventory management technique involves ordering a fixed quantity of inventory each time the inventory level falls below a predetermined point?

Accepted Answer

Fixed-order quantity

Answer

Just-in-time

Answer

Economic order quantity

Question 44

What is the central focus of quality management?

Accepted Answer

Continuous improvement of products, services, and processes

Answer

Cost reduction

Answer

Customer satisfaction

Answer

Compliance with regulations

Question 45

Which of the following is a key benefit of using data analytics in operations management?

Accepted Answer

Improved decision-making through data-driven insights

Answer

Enhanced employee motivation

Answer

Increased customer loyalty

Answer

Reduced costs

Question 46

What is the main purpose of process mapping?

Accepted Answer

To visually represent and analyze a process, identifying areas for improvement and optimization.

Answer

To document existing processes without critical analysis

Answer

To train employees on new processes