Master Airline Reservations: A Comprehensive Guide for Travel Professionals

Question 1

Which of the following is not a type of fare structure used in the airline industry?

Accepted Answer

Commissionable

Answer

Economy

Answer

Business

Answer

First class

Question 2

What is the primary responsibility of an airline reservations agent?

Accepted Answer

Booking and modifying flights, assisting passengers with travel arrangements, and answering inquiries

Answer

Managing airline finances

Answer

Maintaining aircraft

Answer

Handling customer complaints

Question 3

What is the IATA code for Heathrow Airport in London?

Accepted Answer

LHR

Answer

LGW

Answer

STN

Answer

MAN

Question 4

What is the purpose of a passenger name record (PNR)?

Accepted Answer

Storing passenger and flight details for a specific reservation

Answer

Tracking passenger preferences

Answer

Processing payments

Answer

Generating boarding passes

Question 5

Which of the following reservation system functions allows agents to view flight availability in real-time?

Accepted Answer

Availability

Answer

Inventory

Answer

Ticketing

Answer

PNR management

Question 6

When selecting airline tickets, what are the key differences between refundable and non-refundable options?

Accepted Answer

Refundable tickets cost more but allow for changes and cancellations.

Accepted Answer

Non-refundable tickets are cheaper but restrict changes and cancellations.

Answer

Refundable tickets are always the best choice.

Answer

Non-refundable tickets should never be considered.

Question 7

What is the primary purpose of a passenger name record (PNR)?

Accepted Answer

To store passenger information and booking details for a specific flight

Answer

To generate flight tickets

Answer

To calculate fare and taxes

Answer

To track customer loyalty points

Question 8

What is the primary purpose of the Passenger Name Record (PNR)?

Accepted Answer

To store passenger information and facilitate reservations

Answer

To generate flight schedules

Answer

To process payments

Question 9

What type of special request might be made by a passenger with a disability?

Accepted Answer

Special assistance request

Answer

Frequent flyer request

Answer

Group booking request

Answer

Upgrade request

Question 10

What is the main purpose of a seat map in an airline reservation system?

Accepted Answer

To visualize seat availability and make seat selections

Answer

To manage passenger information

Answer

To track flight schedules

Question 11

What is the primary role of a Global Distribution System (GDS) in airline reservations?

Accepted Answer

To provide a central platform for booking flights with multiple airlines

Answer

To train airline staff

Answer

To manage airport operations

Answer

To handle baggage handling

Question 12

What is a key benefit of using online airline reservations for travelers?

Accepted Answer

Convenience

Answer

Higher fares

Answer

Limited availability

Answer

Less control over bookings

Question 13

Why is reconfirmation important in airline reservations?

Accepted Answer

To confirm flight details and avoid potential cancellation

Answer

To pay for additional baggage

Answer

To request special assistance

Answer

To change seat assignments

Question 14

How does handling a special meal request typically impact the booking process?

Accepted Answer

The request is processed separately and may require additional coordination with the airline's catering department.

Answer

The request requires a medical certificate

Answer

The request is automatically included in the booking with no additional steps.

Question 15

What is the primary purpose of a passenger name record (PNR) in the airline reservation system?

Accepted Answer

To store and track passenger and booking details throughout the reservation process, including flight information, payment status, and any special requests.

Answer

To confirm payment for the booking

Answer

To generate travel documents, such as boarding passes

Question 16

Which of the following factors typically influence seat preference assignments?

Accepted Answer

Loyalty program status and fare class purchased

Answer

Height and weight of the passenger

Answer

Personal preferences of the passenger only

Answer

Age and gender of the passenger

Question 17

What is a waiting list and how does it operate in the airline reservation system?

Accepted Answer

A waiting list is a mechanism that allows passengers to express interest in a fully booked flight and be notified if seats become available due to cancellations or changes.

Answer

A waiting list is a list of passengers who have confirmed bookings but have not yet paid for their tickets.

Question 18

When a customer requests a wheelchair-accessible seat, what should be the appropriate response?

Accepted Answer

Check availability and follow the airline's procedures for accommodating passengers with disabilities, which may involve coordination with the assistance department.

Answer

Charge an additional fee for providing the wheelchair-accessible seat.

Answer

Inform the customer that such requests cannot be accommodated due to safety regulations.

Question 19

What is the key difference between a direct flight and a non-stop flight?

Accepted Answer

A direct flight may involve one or more stops without changing planes, while a non-stop flight operates from origin to destination without any stops.

Answer

A non-stop flight is always shorter in duration than a direct flight.

Question 20

What is the primary purpose of a booking reference?

Accepted Answer

To uniquely identify a specific reservation within a booking system

Answer

To generate travel documents such as boarding passes

Answer

To track passenger loyalty points and benefits

Question 21

In a two-letter airline code, such as BA for British Airways, the first letter typically represents the airline's:

Accepted Answer

Nationality or country of origin

Answer

Global Distribution System (GDS) code

Answer

IATA membership number

Answer

Alliance affiliation

Question 22

Which fare type typically offers the greatest flexibility and fewest restrictions, allowing for changes or cancellations without significant penalties?

Accepted Answer

Full fare

Answer

Special fare

Answer

Economy class fare

Answer

Discounted fare

Question 23

Which of the following is NOT a common type of special request that can be made during airline reservations?

Accepted Answer

Wheelchair assistance for a pet

Answer

Extra legroom for increased comfort during the flight

Answer

Special meals to cater to specific dietary requirements

Answer

Wheelchair assistance for a passenger with reduced mobility

Question 24

What is the primary purpose of a ticket validation code?

Accepted Answer

To verify the authenticity and validity of an electronic ticket

Answer

To provide access to the airline's website and online services

Answer

To confirm the passenger's booking and seat assignment

Answer

To track the real-time status of a flight

Question 25

Which type of reservation system enables travel agents and other authorized users to access real-time inventory and make bookings directly with airlines?

Accepted Answer

Global Distribution System (GDS)

Answer

Airline Reservation System (ARS)

Answer

Computerized Reservation System (CRS)

Answer

Central Reservation System (CRS)

Question 26

What is the International Air Transport Association (IATA) code for London's primary international airport, Heathrow Airport?

Accepted Answer

LHR

Answer

CDG

Answer

LON

Answer

LGA

Question 27

Which of the following is a primary responsibility of an airline reservation agent?

Accepted Answer

Assisting customers with booking flights, answering inquiries, and resolving any issues related to reservations

Answer

Managing the airline's inventory, pricing, and revenue optimization

Answer

Training new reservation agents and providing ongoing support