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United Kingdom

Vocational Academy

Certificate in Business

Free exercises

Business Studies

1.1 Introduction to Business55 1.2 The External Environment51 1.3 The Internal Environment51 2.1 Marketing51 2.2 Operations52 2.3 Human Resources53 2.4 Finance50 3.1 Strategic Management57 3.2 Business Growth57 3.3 Corporate Social Responsibility50

Accounting

Introduction to Accounting51 Double-Entry Bookkeeping51 Financial Statements54 Recording Purchases and Sales57 Cash Transactions53 Depreciation and Accruals50 Adjusting Entries53 Closing Entries54 Financial Statement Analysis53

Economics

What is Economics?50 Economic Systems53 Economic Indicators55 Demand and Supply51 Market Structures54 Consumer and Producer Theory51 National Income and Output56 Economic Growth and Inflation56 Fiscal and Monetary Policy53 Balance of Payments50 International Trade54 Economic Development51

Marketing

Introduction to Marketing57 Market Research52 Customer Behavior54 Product Development and Management54 Pricing Strategies55 Distribution Strategies52 Promotion Strategies56 Social Media Marketing59 Search Engine Optimization (SEO)58 Email Marketing51 E-commerce59 Marketing Metrics58 Marketing Analytics52 Return on Investment (ROI)55

Customer Service

Definition and Importance of Customer Service50 Customer Service Principles and Values58 Communication Skills for Customer Service56 Identifying Customer Needs57 Customer Segmentation and Targeting55 Managing Customer Expectations54 Responding to Customer Inquiries and Complaints50 Building Customer Relationships51 Using Technology in Customer Service59 Measuring Customer Satisfaction53 Continuous Improvement in Customer Service51 The Role of Technology in Customer Service Evaluation55

Business Law

Mathematics for Business

Number50 Algebra35 Data Collection and Representation50 Probability50 Measures25 Geometry56 Money and Time Value of Money57 Business Calculations52

English for Business

The Importance of Effective Communication55 Types of Business Communication57 Effective Business Writing50 Effective Business Presentations50 Intercultural Communication in Business50 Types of Business Documents52 Creating Effective Business Documents53 Writing Business Reports55 Presenting Business Reports58 Email and Instant Messaging50 Social Media for Business50 Video Conferencing and Collaboration Tools55 Emerging Communication Technologies54

United Kingdom

Vocational Academy

Certificate in Business

Free exercises

Business Studies

1.1 Introduction to Business55 1.2 The External Environment51 1.3 The Internal Environment51 2.1 Marketing51 2.2 Operations52 2.3 Human Resources53 2.4 Finance50 3.1 Strategic Management57 3.2 Business Growth57 3.3 Corporate Social Responsibility50

Accounting

Introduction to Accounting51 Double-Entry Bookkeeping51 Financial Statements54 Recording Purchases and Sales57 Cash Transactions53 Depreciation and Accruals50 Adjusting Entries53 Closing Entries54 Financial Statement Analysis53

Economics

What is Economics?50 Economic Systems53 Economic Indicators55 Demand and Supply51 Market Structures54 Consumer and Producer Theory51 National Income and Output56 Economic Growth and Inflation56 Fiscal and Monetary Policy53 Balance of Payments50 International Trade54 Economic Development51

Marketing

Introduction to Marketing57 Market Research52 Customer Behavior54 Product Development and Management54 Pricing Strategies55 Distribution Strategies52 Promotion Strategies56 Social Media Marketing59 Search Engine Optimization (SEO)58 Email Marketing51 E-commerce59 Marketing Metrics58 Marketing Analytics52 Return on Investment (ROI)55

Customer Service

Definition and Importance of Customer Service50 Customer Service Principles and Values58 Communication Skills for Customer Service56 Identifying Customer Needs57 Customer Segmentation and Targeting55 Managing Customer Expectations54 Responding to Customer Inquiries and Complaints50 Building Customer Relationships51 Using Technology in Customer Service59 Measuring Customer Satisfaction53 Continuous Improvement in Customer Service51 The Role of Technology in Customer Service Evaluation55

Business Law

Mathematics for Business

Number50 Algebra35 Data Collection and Representation50 Probability50 Measures25 Geometry56 Money and Time Value of Money57 Business Calculations52

English for Business

The Importance of Effective Communication55 Types of Business Communication57 Effective Business Writing50 Effective Business Presentations50 Intercultural Communication in Business50 Types of Business Documents52 Creating Effective Business Documents53 Writing Business Reports55 Presenting Business Reports58 Email and Instant Messaging50 Social Media for Business50 Video Conferencing and Collaboration Tools55 Emerging Communication Technologies54