Communication Models and Theories: Enhance Your Communication Skills in Social Care

Question 1

According to the Johari Window model, which area represents information known only to oneself?

Accepted Answer

Hidden Area

Answer

Blind Spot

Answer

Public Area

Answer

Unknown Area

Question 2

Which of the following is a crucial skill for promoting effective communication in social care?

Accepted Answer

Active listening

Answer

Mirroring

Answer

Cross-checking

Answer

Requesting clarification

Question 3

In social care settings, non-verbal cues primarily serve to:

Accepted Answer

Express emotions and convey information

Answer

Establish social hierarchies and maintain boundaries

Answer

Provide comprehensive verbal message summaries

Answer

Control and manipulate others' behavior

Question 4

In social care communication, empathy plays a crucial role in fostering:

Accepted Answer

Understanding and connecting with clients' perspectives

Answer

Offering unsolicited advice and imposing solutions

Answer

Maintaining emotional distance and professional boundaries

Answer

Avoiding personal involvement and remaining objective

Question 5

According to the Johari Window, which area contains information known to both the individual and others:

Accepted Answer

Open

Answer

Hidden

Answer

Blind Spot

Answer

Unknown

Question 6

Active listening involves:

Accepted Answer

Paraphrasing and summarizing

Answer

Passive agreement

Answer

Interrupting frequently

Answer

Avoiding eye contact

Question 7

How does the Johari Window model contribute to self-awareness development:

Accepted Answer

By exploring both known and unknown aspects of oneself

Answer

By solely focusing on strengths and weaknesses

Answer

By disregarding external perspectives

Answer

By promoting superficial self-understanding

Question 8

Feedback plays a vital role in effective communication. True or False:

Accepted Answer

True

Answer

False

Question 9

Which technique effectively enhances verbal communication:

Accepted Answer

Practicing active listening

Answer

Using jargon and technical terms

Answer

Speaking rapidly and indistinctly

Answer

Avoiding eye contact

Question 10

The Johari Window primarily helps individuals enhance their:

Accepted Answer

Self-awareness

Answer

Communication skills

Answer

Interpersonal relationships

Answer

Cognitive abilities

Question 11

Which communication barrier arises from differences in cultural background or language?

Accepted Answer

Semantic

Answer

Physiological

Answer

Psychological

Answer

Technological

Question 12

Empathy in communication involves:

Accepted Answer

Understanding and sharing another person's emotions

Answer

Expressing one's own feelings clearly

Answer

Using active listening techniques

Answer

Providing practical advice or solutions

Question 13

In a social care assessment, which communication skill is crucial for establishing a positive connection?

Accepted Answer

Empathizing

Answer

Questioning

Answer

Paraphrasing

Answer

Summarizing

Question 14

Which of the following is NOT a core principle of ethical communication in social care?

Accepted Answer

Judgment

Answer

Respect

Answer

Clarity

Answer

Honesty

Question 15

The 'blind spot' in the Johari Window represents:

Accepted Answer

What others know about us but we don't

Answer

What we know about ourselves but others don't

Answer

What we and others both know about us

Answer

What neither we nor others know about us

Question 16

Which communication technique is effective for building rapport in social care interactions?

Accepted Answer

Using open-ended questions

Answer

Asking closed-ended questions

Answer

Posing leading questions

Answer

Asking hypothetical questions

Question 17

The 'arena' in the Johari Window represents:

Accepted Answer

What we and others both know about us

Answer

What neither we nor others know about us

Answer

What others know about us but we don't

Answer

What we know about ourselves but others don't

Question 18

Which communication model emphasizes the dynamic, ongoing, and reciprocal process of sending and receiving messages, highlighting the influence of context and feedback?

Accepted Answer

Transactional Model of Communication

Answer

Lasswell's Model of Communication

Answer

Linear Model of Communication

Answer

Shannon-Weaver Model of Communication

Question 19

The Johari Window is a tool that helps individuals understand:

Accepted Answer

Their own and others' communication behavior and the impact it has on relationships

Answer

Only others' communication behavior

Answer

Only their own communication behavior

Answer

How to avoid misunderstandings in communication

Question 20

What is the primary purpose of non-verbal communication?

Accepted Answer

To convey emotions, attitudes, and intentions, and to supplement or reinforce verbal messages

Answer

To convey specific, factual information

Answer

To dominate conversations

Answer

To avoid verbal communication

Question 21

Which of the following is an example of a cultural barrier to effective communication?

Accepted Answer

Different interpretations of facial expressions or gestures

Answer

Use of formal language

Answer

Lack of confidence

Answer

Rapid speech

Question 22

What is a key role of empathy in communication?

Accepted Answer

To help individuals understand and respond to the emotions and perspectives of others

Answer

To control the conversation

Answer

To avoid conflict

Question 23

What is the fundamental distinction between verbal and non-verbal communication?

Accepted Answer

Verbal communication uses words, while non-verbal communication does not

Answer

Non-verbal communication is more reliable than verbal communication

Answer

Verbal communication is more important than non-verbal communication

Question 24

Which of the following is a type of non-verbal communication?

Accepted Answer

Body language

Answer

Numerical data

Answer

Spoken words

Answer

Written words

Question 25

What is the primary purpose of using reflective language in communication?

Accepted Answer

To clarify, validate, and demonstrate understanding of the speaker's message

Answer

To express disagreement

Answer

To change the topic of conversation

Answer

To control the conversation