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United Kingdom

Vocational Academy

Certificate in Public Services

Free exercises

Public Services

Introduction to Public Services57 The Role of Public Services in Society51 Types of Public Services53 Communication and Interpersonal Skills58 Problem-Solving and Decision-Making51 Working with Diversity53 The Role of Public Services in Emergency Situations49 Public Services and Social Justice50 Public Services and the Environment53

Citizenship

What is Citizenship?57 Types of Citizenship53 Citizenship in the UK53 Civil and Political Rights55 Social and Economic Rights52 Responsibilities of Citizens56 Importance of Civic Participation53 Forms of Civic Participation57 Barriers to Civic Participation52 National Identity53 Cultural Identity55 Multiple Identities48 Global Citizenship54 International Organizations52 Challenges to Global Citizenship58

Law

Nature and Sources of Law52 The Legal System56 Criminal Law52 Tort Law53 Contract Law56 Property Law51 Constitutional Law50 Administrative Law52 Local Government Law52

Sociology

What is Sociology?53 Sociological Research Methods50 Socialisation and Identity53 Social Stratification58 Social Inequality51 Ethnicity, Race and Gender50 The Family52 Education50 Religion56 Social Change52 Globalisation53 Social Policy57

Communication Skills

Introduction to Communication Skills55 Verbal Communication Skills57 Non-Verbal Communication Skills57 Written Communication Skills55 Communication in Challenging Situations53 Interpersonal Skills50 Communication Technology50

Teamwork and Leadership

Defining Teamwork and Leadership50 Effective Communication in Teams56 Team Dynamics and Group Processes56 Leadership Styles and Theories51 Motivating and Inspiring Teams51 Teamwork in Public Service Settings53 Leadership in Public Service53 Case Studies in Teamwork and Leadership59 Developing Your Teamwork and Leadership Skills51 Assessment and Evaluation of Teamwork and Leadership57

Problem Solving

Understanding the Problem50 Generating Solutions51 Implementing Solutions55 Evaluating Outcomes51 Problem Solving in Public Service Contexts57

Information Technology

1.1 Introduction to Computer Systems54 1.2 Operating Systems51 1.3 Networks50 2.1 Data Representation51 2.2 Data Manipulation51 2.3 Information Security52 3.1 Word Processing51 3.2 Spreadsheets49 3.3 Databases51 4.1 Web Browsers50 4.2 Web Design59 4.3 Web Security52 5.1 Cloud Computing56 5.2 Artificial Intelligence54 5.3 Internet of Things51

United Kingdom

Vocational Academy

Certificate in Public Services

Free exercises

Public Services

Introduction to Public Services57 The Role of Public Services in Society51 Types of Public Services53 Communication and Interpersonal Skills58 Problem-Solving and Decision-Making51 Working with Diversity53 The Role of Public Services in Emergency Situations49 Public Services and Social Justice50 Public Services and the Environment53

Citizenship

What is Citizenship?57 Types of Citizenship53 Citizenship in the UK53 Civil and Political Rights55 Social and Economic Rights52 Responsibilities of Citizens56 Importance of Civic Participation53 Forms of Civic Participation57 Barriers to Civic Participation52 National Identity53 Cultural Identity55 Multiple Identities48 Global Citizenship54 International Organizations52 Challenges to Global Citizenship58

Law

Nature and Sources of Law52 The Legal System56 Criminal Law52 Tort Law53 Contract Law56 Property Law51 Constitutional Law50 Administrative Law52 Local Government Law52

Sociology

What is Sociology?53 Sociological Research Methods50 Socialisation and Identity53 Social Stratification58 Social Inequality51 Ethnicity, Race and Gender50 The Family52 Education50 Religion56 Social Change52 Globalisation53 Social Policy57

Communication Skills

Introduction to Communication Skills55 Verbal Communication Skills57 Non-Verbal Communication Skills57 Written Communication Skills55 Communication in Challenging Situations53 Interpersonal Skills50 Communication Technology50

Teamwork and Leadership

Defining Teamwork and Leadership50 Effective Communication in Teams56 Team Dynamics and Group Processes56 Leadership Styles and Theories51 Motivating and Inspiring Teams51 Teamwork in Public Service Settings53 Leadership in Public Service53 Case Studies in Teamwork and Leadership59 Developing Your Teamwork and Leadership Skills51 Assessment and Evaluation of Teamwork and Leadership57

Problem Solving

Understanding the Problem50 Generating Solutions51 Implementing Solutions55 Evaluating Outcomes51 Problem Solving in Public Service Contexts57

Information Technology

1.1 Introduction to Computer Systems54 1.2 Operating Systems51 1.3 Networks50 2.1 Data Representation51 2.2 Data Manipulation51 2.3 Information Security52 3.1 Word Processing51 3.2 Spreadsheets49 3.3 Databases51 4.1 Web Browsers50 4.2 Web Design59 4.3 Web Security52 5.1 Cloud Computing56 5.2 Artificial Intelligence54 5.3 Internet of Things51